Support Technician

Desktop,Windows 10,Support,Troubleshooting,Customer service,Hardware,Technical support,Help desk support,Help desk

• Description

Provide first-level technical support to end-users via phone, email, and in-person.

Diagnose and resolve hardware, software, and peripheral issues.

Perform basic network troubleshooting (e.g., connectivity issues, IP configuration, router / modem resets).

Escalate complex issues to higher-level support or network administrators.

Document support requests and resolutions in the ticketing system.

Assist with onboarding / offboarding of employees (account setup, device configuration).

Maintain inventory of IT equipment and supplies.

Support remote users with VPN and connectivity issues.

Follow standard operating procedures and contribute to knowledge base articles.

Qualifications -

High school diploma or equivalent; IT certifications (CompTIA A+, Network+) a plus.

1+ years of experience in a help desk or technical support role.

Basic understanding of networking concepts (TCP / IP, DNS, DHCP).

Familiarity with Windows and macOS operating systems.

Strong verbal and written communication skills.

Ability to multitask and prioritize in a fast-paced environment.

Customer service mindset with a proactive attitude.

• Skills

Desktop, Windows 10, Support, Troubleshooting, Customer service, Hardware, Technical support, Help desk support, Help desk

• Additional Skills & Qualifications

None

• Experience Level

Intermediate Level

Role : Desktop Support / Held Desk

Description of work to be performed : tickets for environment

Specified productivity speed / number of tasks / amount of material : 10-30 tickets

Time frame for completion : daily

• Pay and Benefits

The pay range for this position is $25.00 - $35.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Webster,NY.

• Application Deadline

This position is anticipated to close on Oct 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.