Manager, Volunteer Services

Volunteer Services Manager

Shift : Monday Friday, 8 : 00 a.m. to 5 : 00 p.m. with varied hours as needed.

Department : Volunteers

Compensation : Base Pay Range : $59,321.60 - $96,761.60 per year, based on experience.

About The Job

MU Health Care is looking for a passionate and relationship-driven leader to manage our Volunteer Services, Wags Therapy Dog Program, and Gift Shop. The ideal candidate is a connectorsomeone who thrives on building meaningful partnerships, inspiring teams, and creating unforgettable experiences for patients and visitors alike. If you're energized by community engagement, strategic collaboration, and the opportunity to make a lasting impact through volunteerism, we want to meet you. This role calls for a visionary with strong leadership skills, a heart for service, and the ability to turn ideas into action. Join us in shaping a culture of compassion and excellence at MU Health Care. Your leadership will help bring comfort, joy, and support to every corner of our organization.

About MU Health Care

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system the only in mid-Missouri is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions with growth, opportunity and support every step of the way.

Employee Benefits

Health, vision and dental insurance coverage starting day one

Generous paid leave and paid time off, including nine holidays

Multiple retirement options, including 100% matching up to 8% and full vesting in three years

Tuition assistance for employees (75%) and immediate family members (50%)

Discounts on cell phone plans, rental cars, gyms, hotels and more

Detailed Job Description

Develops, implements, and manages a volunteer program to attract and deploy volunteers.

Collaborates with leadership to develop and implement departmental policies, goals, and service standards in strategic alignment with the organization.

Maintains and grows volunteer base through outreach to individuals, community-based organizations and groups, colleges / universities, and corporations.

Works closely with managers and leaders across departments to periodically assess needs for volunteer expertise and level of volunteer staffing, and to develop new volunteer roles with the goal of improving the patient experience.

Monitors services to internal and external customers. Analyzes and trends anecdotal customer feedback to identify organizational improvement opportunities.

Prepares the annual budget and manages monthly revenue and expenditures.

Maintains the volunteer database.

Works closely with hospital leadership to coordinate special visitor groups, support special events, and assist with other projects as needed.

Manages the MU Health Care Wags Therapy Dog Program, ensuring compliance with policies, procedures, and regulatory requirements. Maintain required documentation related to credentials and veterinarian records.

Hires, trains, evaluates, and counsels paid staff in Volunteer Services and Gift Shop.

Recruits and oversees placement, orientation, and ongoing support of new volunteers. Plans and executes volunteer appreciation and training activities.

Monitors schedules for Wags therapy dog teams, taking into consideration skills and organization needs.

Manages the development, coordination, and maintenance of daily staffing schedules for volunteers and paid employees to ensure the appropriate level of coverage.

Monitors and oversees time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes.

May complete unit / department specific duties and expectations as outlined in department documents.

Required Qualifications

Bachelor's degree in business, marketing, social work, or a related area.

Three (3) years of leadership experience encompassing recruitment, supervision, and business operations.

Preferred Qualifications

Volunteer experience within a healthcare setting.

Additional license / certification requirements as determined by the hiring department.

Physical Demands

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and / or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.