Emergency Response Coordinator (ERC)

Emergency Response Coordinator (ERC)

Welcome to Merit Restorations , where we don’t just restore property—we restore peace of mind. We specialize in emergency response, mitigation, and full rebuilds for homes and businesses damaged by fire, water, storms, and other disasters. As a trusted partner to leading insurance carriers, we handle everything from board-ups and cleanup to reconstruction—with urgency, integrity, and care.

As an Emergency Response Coordinator (ERC) , you are the face of our company in the field. You’ll meet property owners in moments of crisis, earn their trust, and guide them toward recovery. This role requires quick thinking, compassion, and the ability to close emergency service jobs under pressure.

Our team is built on ownership, grit, and growth. At Merit, your success is driven by performance—and the opportunity is as big as your effort. If you’re someone who thrives in high-stakes situations, leads with heart, and wants to be part of a mission-driven team, you’ll fit right in.

This position will work remote on scene of emergencies throughout Northern Virginia and West Virginia.

WHAT YOU WILL DO

(Core duties and responsibilities include the following. Other duties may be assigned.)

Emergency Sales Response & Client Engagement

• Respond on-site to water, fire, mold, and other property disasters to assess damage and present restoration services.
• Turn emotionally charged situations into professional service opportunities—educating customers and earning trust on the spot.
• Convert leads into jobs by clearly presenting the value of our services and securing signed contracts.
• Maintain accurate records of calls, site visits, and customer agreements using our CRM (HubSpot and DASH).

Agency & Community Coordination

Sales Follow-Through & Job Handoff

WHAT MAKES THIS ROLE DIFFERENT

This is not a desk job. This is not a clock-in, clock-out role.

You’ll be in the field—day or night—helping people recover what matters most.

This role is for someone who leads with heart, operates with grit, and moves with mission.

WHO YOU ARE

We’re looking for someone who is equal parts responder and closer—someone who can lead with empathy and still drive performance. The ideal candidate is :

Requirements

TRAVEL + SHIFT EXPECTATIONS

This is a field-based, fast-response role. Evening, weekend, and on-call work may be required. You’ll be expected to cover leads within your local office region (Purcellville, Virginia Beach, Lynchburg, or Dallas) and support your team to ensure 24 / 7 coverage.

Benefits

Base Salary : $50,000 plus no cap commissions. Significant growth opportunity with no earnings ceiling.

This role is ideal for someone who’s hungry, driven, and ready to take full control of their earning potential. A hunter mentality and proactive sales approach will thrive here.

BENEFITS