Junior Account Manager I North America

HYROX is a global sports event series that combines running and functional fitness training in a unique race format. Founded in Germany in 2017, HYROX has evolved into a worldwide fitness movement with events across five continents, attracting tens of thousands of athletes every season.

To support the rapid growth of our HYROX 365 affiliate program across North America, we’re looking for a Junior Account Manager to join our expanding team. This is a dynamic, hands-on role that’s perfect for someone who thrives in fast-paced environments, has a passion for fitness and community, and is ready to help scale one of the most exciting movements in the global fitness industry.

As a Junior Account Manager, you’ll be on the front lines of our affiliate experience — supporting HYROX 365 gym partners, optimizing internal operations, and ensuring every partner receives the tools, guidance, and support they need to succeed. You'll work closely with cross-functional teams across sales, marketing, and operations, driving engagement and helping to grow the HYROX footprint across North America.

YOUR KEY RESPONSIBILITIES

Serve as the main point of contact for HYROX 365 affiliate partners, ensuring a seamless and professional experience from onboarding to ongoing support

Manage day-to-day communication with affiliates via email, calls, and CRM tools, addressing inquiries and sharing key updates and resources

Support the sales team with lead generation, outreach, and onboarding of new affiliate partners

Maintain accurate and up-to-date partner records across CRM and internal backend systems

Collaborate with marketing and operations teams to ensure consistent communications, launch materials, and resource delivery

Analyze affiliate data and performance metrics to identify trends, surface insights, and recommend improvements

Work with the North America lead and regional teams to streamline internal processes and improve the overall customer experience

Assist in evaluating and optimizing customer support tools (e.g. Zendesk) to enhance efficiency and scalability

Contribute to special projects that drive growth, engagement, and operational excellence within the HYROX 365 program

YOUR PROFILE

1–3 years of experience in customer success, account management, operations, or related roles

Strong communication skills with a proactive, solution-oriented mindset

Highly organized with sharp attention to detail and follow-through

Comfortable working with digital tools and eager to learn CRM platforms and internal systems

Able to adapt quickly in a dynamic, fast-paced environment and juggle multiple priorities

Team player who thrives in cross-functional collaboration and is eager to grow

Passion for fitness, community, and the HYROX movement – you understand our mission and want to be a part of building it

WHAT WE OFFER

Attractive holiday & PTO plans

Health insurance and retirement plan

A relaxed work atmosphere in a supportive team, with flat hierarchies and short decision-making paths, along with autonomy and creative freedom in your daily work.

The chance to grow, learn, and thrive with opportunities for development in a dynamic, expanding company.

The opportunity to grow with one of the world’s fastest-expanding sports brands

Attractive office location : River North, Chicago, IL.

INTERESTED?

Then we look forward to receiving your application. Simply upload your CV as a PDF (no photo required) and answer the questions in the application form. Your contact person is Amy (HYROX People).

We are committed to creating an inclusive and respectful work environment. All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic. We value diversity and are committed to fostering equal opportunity for all.