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Inside Sales/Customer Service Manager - Gears-Bloomingdale IL
Inside Sales/Customer Service Manager - Gears-Bloomingdale ILMichael Page • Bloomington, IL, US
Inside Sales / Customer Service Manager - Gears-Bloomingdale IL

Inside Sales / Customer Service Manager - Gears-Bloomingdale IL

Michael Page • Bloomington, IL, US
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Inside Sales Customer Service Manager

Lead an inside sales and customer service team.

Seeking experience with gear manufacturing / gear box manufacturing.

About Our Client : Our client is a market leader in highly custom engineered gears. They use some of the best quality materials on market outlasting their competitors in the field. They have 3 locations and are growing actively.

Job Description

Key Responsibilities :

  • Develop and execute a plan for the inside sales and customer service team.
  • Lead and scale a team of 4 people.
  • Work closely with team to deliver best in class estimates, quotes, customer service, and deliver.
  • Build strong relationships with customers. key decision-makers, and your team.
  • Collaborate with internal teams, including product development, engineering, operations and marketing, to ensure customer needs are met and exceeded.
  • Monitor and analyze market trends, competitive activity, and customer feedback to adjust sales strategies and tactics as needed.
  • Work closely with customer to achieve their business goals.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Qualifications :

  • Bachelor's degree in engineering or other technical field.
  • 3-5+ years in highly engineered gears.
  • 2-4+ years in a sales / customer service leadership capacity.
  • Prior experience managing quotes, orders, customer inquires, estimates, pricing, and more.
  • Prior leadership experience is a must have - individual contributors will not be considered.
  • Proven track record of achieving business goals, and driving outcomes.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Must be willing to come onsite in the Bloomingdale Illinois Area.

    • What's on Offer

    Offer :

  • Onsite in Bloomingdale, Illinois area.
  • Competitive compensation - $100-130k base + commission
  • Entrepreneurial opportunity to lead a growing team.
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    Service Manager • Bloomington, IL, US