Call Center LeadRenuity • Hyattsville, MD, US
Call Center Lead
Renuity • Hyattsville, MD, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionManage inbound and outbound call volume by monitoring the lead flow and performance of all lead campaigns Provide coaching, feedback, and performance evaluations to team members Conduct interviews and participate in the hiring process for new team members Stay informed about current promotions and effectively communicate them to the team Ensure high standards of customer service and professionalism in all interactions Monitor and coach team to ensure daily appointment setting goals are met each shift Drive productivity and provide support to call center representatives to meet daily benchmarks Contribute to a positive team environment Assist with other Call Center duties as needed 2+ years experience in a customer service, lead setting, or sales role preferred Background in the home improvement industry Proven experience in a call center environment, preferably in a leadership or supervisory role Strong leadership and team management skills, with the ability to motivate and develop a high-performing team Excellent computer skills, fluent in Microsoft Office 365 Excellent written and oral communication and interpersonal skills Proficiency in CRM software and call center technology, preferably Five9 Results-oriented with a strong focus on achieving goals Strong problem-solving and conflict resolution skills Open to feedback for continuous improvement and growth
Call Center Lead (Temp)
Closet America, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvementmaking it faster, easier, and stress-free. Whether it's a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we're just getting started!
What We Offer
- Competitive salary with performance incentives
- Comprehensive benefits including medical, dental, and vision
- Consistent schedules and professional growth opportunities
- A respectful, forward-thinking work culture
About the Role
In this position, you will :
Key Qualifications
About Closet America
At Closet America, a Renuity company, we're making home improvement faster, easier, and stress-free. Since 2009, we've reimagined home organization in the DC area, delivering custom-designed, hand-crafted solutions with unmatched precision. Now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. Recognized by industry leaders such as Angie's List, Qualified Remodeler, and Houzz, we take pride in our meticulous craftsmanship and customer satisfaction. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here : Privacy Policy
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Call Center Lead • Hyattsville, MD, US
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