Casual Team Member

Team Member Position

Handmade happiness starts with you! The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members. The Team Member creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds, and Inspire, the Team Member will find success in their role!

Job Duties

HEARTS

• Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
• Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
• Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

HANDS

MINDS

INSPIRE

Applicable laws may place restrictions on a Team Member's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.

Physical Requirements

Expected Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN, and are not guaranteed any particular number of hours per week.

Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

Education & Experience

Education Minimum : No minimum education requirement

Education Preferred : High School Diploma or equivalent

Experience Minimum : No experience required

Experience Preferred : 1-3 years previous experience in a customer-centric environment

This position will be located at :

1076 W Mercury Blvd Hampton, VA 23666-3380

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members :

For more details on benefits and eligibility requirements, click here or visit https : / / joann.myben.site /

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and an authorized representative of JOANN.