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Associate Inbound Planner
Associate Inbound PlannerHEB • San Antonio, TX, US
Associate Inbound Planner

Associate Inbound Planner

HEB • San Antonio, TX, US
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Associate Inbound Planner

Responsibilities Providing H-E-B customers with products they love is a big job, and our Transportation Teams are key to helping stock our stores and keeping our supply chain moving all over Texas and Mexico. As an Associate Inbound Planner, you'll create, tender, and track loads using available tools and information, and hold ownership over the entire process until final delivery at H-E-B warehouses. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources people drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a : HEART FOR PEOPLE... communication skills? HEAD FOR BUSINESS... willingness to develop and apply inbound planning knowledge and skills? PASSION FOR RESULTS... drive to work in a fast-paced environment, shifting focus between tasks as needed?

We are looking for :

  • High school diploma; 1+ years of experience (preferred)

What is the work?

Scheduling / Administration :

  • Works with direct supervision and from detailed verbal and written instructions
  • Communicates proactively with shippers, carriers, and internal H-E-B departments
  • Develops / applies basic skills in procedures, techniques, and tools, appropriate to area
  • Tracks / monitors all inbound activity on H-E-B, Parkway, and third-party carrier daily activity
  • Tracks / monitors vendor performance and root causes of delays or issues
  • Develops / applies basic knowledge of available business units and assigned geographical ops areas to create loads
  • Develops / applies basic knowledge of LTL consolidation of multiple products from multiple customers to create loads
  • Develops / applies basic knowledge of different carrier resources available to create loads

    • Customer Service :

  • Communicates with suppliers / vendors, supply chain partners, appropriate RSC on order / shipment changes
  • Reports potential late arrivals to Procurement and Warehouse Operations
  • Identifies root causes of service and cost issues to support vendor OTIF program
  • Provides first-level customer service to resolve routine questions and problems; escalates issues outside parameters appropriately

    • What is your background?

    High school diploma or equivalent; 1+ years of experience in logistics (preferred); experience in customer service (preferred)

    Do you have what it takes to be a fit as an Inbound Planner at H-E-B?

  • Strong organization and time management skills
  • Strong verbal / written communication and presentation skills
  • PC skills, including MS Office
  • Ability to manage multiple priorities and shift focus between tasks; attention to detail
  • Function in a fast-paced, retail, office environment
  • Work extended hours; sit for extended periods
  • Work rotating schedules and weekends
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    Associate Planner • San Antonio, TX, US