Manager, IOC Sector

Job Title

Responsible for managing and supervising on-duty Dispatchers during scheduled and non-scheduled operations. This job also ensures related support activities are carried out in accordance with American Airlines operating policies and procedures. This job is a member of the IOC Team within the Integrated Operations Division.

Leads and serves a large and complex organization through coordination with multiple stakeholders, individual contributors, and front-line team members. Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the overall airline operation. Establishes the Airline's strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan. Ensures AA remains in compliance with all governmental requirements, e.g., OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures. Advocates for passenger's interests to satisfy DOT 259 Enhanced Protections for Airline Passengers regulations. Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience. Demonstrates and cultivates collaborative relationships across all workgroups and teams. Establishes and maintains open communication and a collaborative relationship with all levels of union leadership.

Minimum Qualifications- Education & Prior Job Experience : Bachelor's or Master's degree or equivalent training / experience. 5+ years of leadership experience leading large teams in Technical Operations, Integrated Operations Control, Airport Operations, or Cargo, including unionized frontline workgroups. This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and / or refusals to test for drugs or alcohol in the previous two year period. Your DOT required urine specimen will be tested for the following substances : Cocaine, Marijuana, PCP, Amphetamines and Opiates.

Preferred Qualifications- Education & Prior Job Experience : Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred. In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements. Strong technical knowledge of aircraft maintenance procedures, as well as FAA policies, practices, and procedures.

Skills, Licenses & Certifications : Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills. Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups. Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions. Ability to handle simultaneous operational issues, prioritize and work well under pressure. Ability to build and facilitate relationships at all levels of the organization, both internally and externally. Excellent communication and presentation skills, with the ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written. Ability to work a varied schedule. Ability to travel, as needed. Applicant selected will be subject to a government security investigation and must meet eligibility requirement for access to classified information.

What you'll get : Feel free to take advantage of all that American Airlines has to offer : Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs : We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION POLICY : American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices : hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.