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General Manager

General Manager

SofiveBrooklyn, NY, US
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General Manager

As the General Manager of Sofive Brooklyn, you will lead all day-to-day operations of our indoor soccer facility. This role is critical in delivering exceptional customer experiences, managing a dynamic team, driving local revenue, and upholding Sofive's high operational standards.

Key Responsibilities

  • Oversee all daily operations to ensure a smooth, efficient, and customer-first experience
  • Hire, train, and lead all center staff (Assistant Managers, Duty Managers, Program Coordinators, Sports Associates, and Service Representatives)
  • Conduct weekly staff and management meetings for alignment and communication
  • Drive local marketing and sales initiatives to boost participation and community engagement
  • Monitor KPIs, manage payroll and inventory, control supply expenses, and ensure timely bank deposits
  • Operate within budget and maintain strict compliance with company policies and procedures
  • Perform daily facility walk-throughs to ensure cleanliness, safety, and operational excellence
  • Support the continuous development and improvement of Sofive's operational standards
  • Take on additional responsibilities as needed to meet business goals

Qualifications

  • Deep passion for and understanding of the soccer industry
  • 5+ years of management experience, preferably in sports, recreation, hospitality, or a related field
  • Proven leadership ability with experience managing diverse teams
  • Excellent communication skills with a customer-centric mindset
  • Highly organized, detail-oriented, and committed to delivering a top-tier customer experience
  • Demonstrated success in meeting or exceeding revenue and operational targets
  • Bachelor's degree strongly preferred
  • Proficiency in Microsoft Office and Google Workspace tools
  • What We Offer

  • Competitive Salary : Starting at $60,000
  • Bonus Structure : Performance-based incentives
  • Benefits : Comprehensive benefits package, including medical coverage and 401K
  • Growth : Opportunity to grow within a fast-paced, soccer-centric company
  • Ready to lead the team and grow the game in Brooklyn? Apply now and become part of Sofive's mission to revolutionize soccer experiences across the U.S.

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    General Manager • Brooklyn, NY, US

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