Operations Manager

Join Our Franchise as an Operations Manager

Do you love helping people through difficult situations? Then don't miss your chance to join our Franchise as a new Operations Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

Job Description

Manage production operations, ensuring jobs are completed according to SERVPRO production processes and procedures. Manage all aspects of Franchise production. Manage and improve customer satisfaction, including the resolution of customer complaints.

Responsibilities

• Ensure production staff follows SERVPRO Franchise processes relating to customers and takes care of customer needs
• Network and build relationships with centers of influence (COIs)
• Keep the Owner or General Manager updated on production
• Manage production managers and manage production staff, as necessary
• Oversee Work-in-Progress (WIP) meetings to monitor progress of jobs, ensuring most efficient production possible
• Oversee or manage Large Loss jobs by providing quick responses to job loss site, ensuring any size losses are handled professionally and profitably
• Oversee and verify accuracy of job estimates, resulting in improved profit margin
• Ensure compliance with job standards to achieve defined results in production division
• Keep facility in working order, ensuring equipment is well-maintained
• Make sure production team employees follow safety and risk management guidelines on the job site, in the office, and while traveling
• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance

Qualifications

Physical and Work Environment Requirements

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.