Sr. Program Manager, Marketing Strategy & Operations

Sr. Program Manager, Marketing Strategy & Operations

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE / MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights.

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

As Sr. Program Manager reporting directly to the SVP of Marketing, you'll be the operational backbone that transforms our marketing organization from good to exceptional. This is a high-visibility, high-impact role where you'll have direct access to executive leadership while driving the operational transformation that scales our marketing effectiveness across a $400M ARR business.

Your initial focus will be operationalizing our marketing organization end-to-end. This includes conducting a comprehensive AI audit across demand generation, sales enablement, customer marketing, and operations to identify immediate optimization opportunities.

What You'll Do

• Operationalize our entire marketing planning process - from quarterly OKR setting to weekly execution rhythms.
• Design and implement systematic project delivery frameworks that ensure cross-functional initiatives actually get completed.
• Build comprehensive operational cadences - from weekly marketing leadership meetings and monthly all-hands to quarterly business reviews and project status reporting - that drive accountability, visibility, and team alignment.
• Create and manage marketing operations playbooks that scale successful processes across all teams.
• Lead a comprehensive AI audit across all marketing functions to identify immediate productivity gains and build implementation roadmaps.
• Drive tool evaluation, procurement, and rollout across marketing to maximize operational efficiency.
• Identify workflow bottlenecks and design systematic solutions that scale across demand generation, customer marketing, sales enablement, and marketing operations.
• Operationalize our approach to testing and scaling new technologies and processes.
• Own end-to-end delivery of complex, multi-team strategic initiatives (like launches, campaign optimization programs, organizational restructuring).
• Drive cross-functional alignment between Marketing, Sales, Product, and Customer Success teams.
• Create systematic approaches to project planning, resource allocation, and delivery tracking.
• Serve as the operational extension of the SVP of Marketing on high-stakes initiatives.
• Coordinate executive communications, board deck preparation, and strategic planning processes.
• Manage confidential organizational changes including team restructuring and process optimization.
• Lead special projects requiring executive discretion and flawless operational execution.

Skills You'll Bring

Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. The target base salary range for this position is $96,800—$119,467 USD.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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