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Global Education Program Manager

Global Education Program Manager

Phocas SoftwareCosta Mesa, CA, US
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Job Description

Job Description

Phocas Software is a profitable, growing SaaS company with a category-leading product and a loyal customer base. With clear momentum toward scaling globally, we are investing in the programs that help customers adopt our solutions, unlock value, and become advocates.

As the Global Education Program Manager , you will design, launch, and evolve Phocas’ global education and community ecosystem. You’ll create the frameworks—certification, learning paths, forums, events, and advisory boards—that empower customers, partners, and employees to learn, connect, and succeed. This is a unique opportunity to make education and community a foundation for long-term customer value.

Customers today expect more than just great software—they expect opportunities to learn, share, and grow with peers . Phocas is building the next-generation education and community platform to meet those needs and accelerate adoption.

By creating scalable certification programs, relaunching the community forum, and developing structured engagement initiatives, this role will ensure customers get the most from Phocas. Sitting at the intersection of Product, Marketing, and Customer Success , you’ll create learning experiences and engagement programs that directly influence retention, expansion, and advocacy.

Why This Role Matters

  • Customer Adoption & Retention : Well-trained customers achieve value faster and renew at higher rates.
  • Community Engagement : A vibrant, active community fosters peer learning, problem-solving, and advocacy.
  • Scalable Impact : Education programs (certifications, learning paths) create durable frameworks that scale globally.
  • Voice of the Customer : Structured feedback loops from education and community programs inform product and strategy.

What You Will Be Responsible For

  • Certification Programs : Design, launch, and refine certification and recertification programs for customers, partners, and employees.
  • Community Hub : Redesign and relaunch the Phocas Community Forum, adding features and strategies to build active peer-to-peer engagement.
  • Learning Paths : Pilot role-, industry-, and persona-based learning programs and refine them based on feedback.
  • Events & Engagement : Organize office hours, AMAs, roundtables, and other formats to test and grow participation.
  • Champions Program : Establish a Champions initiative to empower advocates and encourage community-led activities.
  • Advisory Boards : Explore and launch customer and partner advisory boards to deepen relationships and influence.
  • Feedback Loops : Run structured feedback cycles, communicating insights internally to shape product and strategy.
  • Enablement : Ensure all customer-facing roles are equipped to clearly articulate Phocas use cases and value.
  • Content Management : Keep learning content current, experimenting with new formats to improve outcomes.
  • Product Alignment : Deliver training aligned to major product releases and onboarding initiatives.

    • Who We Are Looking For

  • Proven experience in education, enablement, or community program management in a SaaS or technology setting.
  • Strong program design and project management skills.
  • Ability to build and launch scalable certification, training, or community initiatives .
  • Skilled at cross-functional collaboration, especially with Product, Marketing, and Customer Success.
  • Excellent communication and storytelling abilities to engage customers and align internal teams.
  • Data-driven mindset with the ability to measure adoption, engagement, and satisfaction.

    • Bonus if You Have

  • Experience with learning management systems (LMS) , community platforms, or certification technologies.
  • Background in designing persona-based learning paths or role-based enablement programs.
  • Familiarity with customer advocacy programs or advisory board facilitation.
  • Track record of growing global participation in education and community programs.

    • A bit about us to see if we’re your kind of good time

    We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20 years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

    Whether you want to try out new sales tactics, lead a project, champion wellness, or spend more with the kids, you’ll have our full support. As long as you’re doing what makes you happy, the rest falls into place.

    We know that fun is different for everyone. So, if you want to try out innovative approaches to sales, lead a project, save the planet, or spend more time with your favourite people outside work, you’ll have our full support.

    As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will be delighted.

    Create your happy place

    Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Wellness Resources

    • Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

    #LI-YT1 #LI-Hybrid

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    Global Program Manager • Costa Mesa, CA, US