Part Time Joy Creator - Guest Service Representative / Crafter

Job Description

Job Description

For San Jose and our Soon to Open Milpitas Location

Exciting part-time opportunity for the right individual. Must be an energetic, detail oriented team player who can interact well with our guests. No experience necessary - will train the right individual who is interested in serving our guests with creative solutions in a warm and welcoming environment. The Guest Service Representative will also perform duties for the crafting department, some light cleaning, and some clerical duties.

Candidate Must Have Weekday and Weekend Availability. This position requires working Holidays. This is a year-round position.

The Nothing Bundt Cakes (NbC) Joy Creator / Crafter creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Joy Creator / Crafter is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Joy Creator / Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities / Duties :

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping / mopping of the floor, and dusting / cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies :

Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

Projects warmth, enthusiasm, and optimism that attracts others.

Knowledge, Skills, and Abilities :

Education, Certifications and Work Experience Requirements :

Work Availability :

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. MUST be available to work Sundays.

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