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Supervisor, Authorizations

The Center for Orthopedic and Research EJacksonville, FL, US

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Job Description

Supervisor, Authorizations ✍️

???? Full-Time | Jacksonville, FL – Corporate Location

Join the #1 Orthopedic Team in Northeast Florida!

Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple : provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.

Southeast Orthopedic Specialists is growing, and we’re looking for a Supervisor, Authorizations to lead our team. In this role, you’ll oversee the authorization process, ensuring all imaging, DME, and referral requests are completed accurately and on time, while coaching your team, driving productivity, and maintaining top-notch service for patients and providers.

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???? What We Offer

Here’s a sneak peek of the awesome perks our Full-Time Team Members enjoy :

✅ Competitive health & welfare benefits+ HSA

✅ Monthly stipend for extra coverage

✅ 401(k) with company match ????

✅ 24 / 7 Employee Assistance Program

✅ PTO, paid holidays, AND appreciation events ????

…plus, so much more!

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GENERAL SUMMARY

????What You’ll Do

Lead and support a high-performing scheduling and clinical team by providing coaching, feedback, and mentorship. Oversee daily workflow, ensure deadlines are met, and manage staff performance metrics. Collaborate with internal departments, vendors, and external partners to authorize procedures, DME, and referrals. Resolve patient questions or complaints to maintain high satisfaction and uphold organizational standards.

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????Essential Functions

Supervise, coach, and develop staff, including performance reviews, corrective actions, and development plans.

Monitor and report team productivity, adherence to schedules, and departmental metrics.

Assist in interviewing, hiring, and training new team members.

Authorize surgical and in-office procedures, DME, and custom bracing; coordinate external referrals.

Maintain effective communication and collaboration with other departments and vendors.

Handle sensitive and confidential information with discretion.

Participate in staff meetings and contribute to process improvements.

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✅What We’re Looking For

High school diploma / GED or equivalent.

2+ years supervisory experience in a medical scheduling or clinical environment.

Strong leadership skills with the ability to motivate and inspire a positive team culture.

Excellent communication skills and the ability to build relationships with physicians, patients, and staff.

Organized, detail-oriented, and able to meet deadlines in a fast-paced setting.

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???? Ready to join us?

Submit you application today!

Be part of a team that values excellence, teamwork, and your career growth. Let’s make a difference—together!

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

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Authorization • Jacksonville, FL, US