Relationship Success Manager

Job Title :

• Partner Success Manager Location : Kansas City About the Role As a Partner Success Manager on the Co-Counsel Partnerships team, you will play a critical role in building and nurturing relationships with our legal co-counsel partners.
• You’ll serve as a strategic liaison, ensuring alignment between our organizational goals and those of our partners.
• Your work will directly impact the success of our collaborative legal initiatives and drive long-term value for all stakeholders.
• This person should be an entrepreneurial minded person with an interest in building successful revenue operations.
• Key Responsibilities
• Serve as the primary point of contact for assigned co-counsel partners.
• Own the process for referrals through our internal system and third-party applications.
• Develop and execute partner success plans to ensure mutual growth and satisfaction.
• Collaborate cross-functionally with internal teams to support partner needs and resolve issues.
• Facilitate onboarding, training, and ongoing engagement for new and existing partners.
• Identify opportunities to expand partnerships and improve operational efficiency.
• Analyze partner and operational data to identify trends, risks, and opportunities.
• Manage and maintain accurate partner data across internal systems and tools to ensure data integrity and accessibility   Required Qualifications
• Bachelor’s degree from an accredited college or university.
• Intermediate to Advanced Excel skills
• 2+ years of experience in partner management, client success, or a related field.
• Strong interpersonal and communication skills, with the ability to build trust and rapport.
• Proven ability to manage multiple relationships and projects simultaneously.
• Analytical mindset with a focus on data-driven decision-making.   Preferred Qualifications
• Experience working in or with legal services, law firms, or professional services.
• Experience in account management or sales.
• Familiarity with CRM systems and partner management tools.
• Ability to thrive in a fast-paced, collaborative environment.
• Bilingual (English / Spanish) preferred, but not required    Compensation & Benefits
• Competitive base salary with bonus eligibility
• Little to no travel expectation
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Professional development opportunities
• Hybrid work flexibility after proven capability
• Supportive and collaborative team culture Powered by JazzHR