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Client Services, Specialty Testing Representative

Client Services, Specialty Testing Representative

EurofinsUSA, Ohio, Fairfield
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Join the World Leader in DNA Testing!

Client Services Representative - Specialty Testing

Fairfield, OH | Mon-Fri, 8 : 30am-5 : 30pm

Are you passionate about delivering exceptional customer service while making a real impact on people's lives? DNA Diagnostics Center (DDC), a global leader in DNA relationship testing and part of the Eurofins family of 800+ labs worldwide, is hiring a Client Services Representative I for our growing Specialty Testing division.

We're looking for someone who thrives in a fast-paced environment, loves solving problems, and takes pride in offering empathetic, informed support to customers. In this role, you'll be the voice behind some of our most unique product lines-including Peekaboo™ Early Gender DNA Test, Animal DNA testing, SpermCheck, and more.

What You'll Do :

  • Handle 30-40 calls / emails daily, providing friendly and knowledgeable support
  • Guide customers through their DNA testing journey with empathy and professionalism
  • Collaborate with internal teams to resolve client needs efficiently
  • Maintain confidentiality while handling sensitive case information
  • Become an expert in DDC's Specialty Testing products and workflows

Why Join DDC?

We're more than just a lab-we're a mission-driven organization trusted by millions worldwide. As part of Eurofins Scientific, you'll join a global network of 50,000+ professionals across 800+ labs in 50 countries.

Ready to Be the Voice of DDC?

Apply today and help us bring clarity, compassion, and science to people during life-changing moments.

What You Bring

  • 1+ year of customer service or call center experience preferred
  • A positive, solution-focused mindset with strong communication skills
  • Ability to work calmly with sensitive or emotional customer situations
  • Willingness to learn and grow in a highly specialized field
  • Adept with Microsoft software suite (Excel, Word, etc.)
  • High school diploma / GED preferred

    • Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Frequent use of a headset and phone to communicate with customers.
  • Regular interaction via digital communication platforms.
  • Communicating with others to exchange information.

    • Schedule :

  • Mon-Fri 8 : 30am-5 : 30pm

    • What we offer :

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

    • Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

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    Client Service Representative • USA, Ohio, Fairfield

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