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Store Manager

Store Manager

Dunkin'Ellington, CT, US
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Restaurant Manager

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin Donuts standards.

Responsibilities Include :

Team Environment :

  • Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
  • Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.
  • Continuously learn while passing on knowledge and skills to help others develop and grow.
  • Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction :

  • Hold guests as highest priority and role model exceptional guest service.
  • Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
  • Ensure Brand standards and systems are executed.
  • Engage and empower team to develop solutions that drive business results.
  • Complete all required training including ServSafe certification.

    • Profitability :

  • Drive sales through effective execution of restaurant standards and marketing initiatives.
  • Delegate and lead processes to control labor costs, food costs, and cash.
  • Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
  • Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals.
  • Comply with all restaurant, Brand, and franchisee policies.

    • Qualifications : Skills :

  • Able to clearly express oneself verbally and in writing (English)
  • Math and financial management
  • Restaurant, retail, or supervisory experience
  • At least 18 years of age (where applicable)
  • High school diploma (or equivalent)

    • Required Competencies :

  • Guest Focus anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.
  • Building Effective Teams get the right people in the right places, enabling them to make decisions and celebrate success as a team.
  • Conflict Management use interpersonal skills to confront tough issues and resolve disagreements constructively.
  • Developing Direct Reports and Others provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
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