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Surgery / Proced Scheduler (BMG)

Surgery / Proced Scheduler (BMG)

Beacon Health SystemElkhart, Indiana, United States, 46514
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Surgery / Proced Scheduler (BMG)

Reports to the Practice Manager. Completes all processes related to the scheduling of surgical procedures including pre-operative testing, office visits and post-operative care. Greets patients, answers calls and performs other office tasks as needed. Ensures that world class service is provided at all times.

MISSION, VALUES and SERVICE GOALS

  • MISSION : We deliver outstanding care, inspire health, and connect with heart.
  • VALUES : Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.

Performs surgery and procedure scheduling duties according to established policies and procedures following provider instructions by :

  • Preparing surgery schedules and ensuring that corrections, if necessary, are handled in a timely, efficient manner.
  • Interpreting physician orders and scheduling procedures accordingly.
  • Scheduling all surgery related appointments and testing.
  • Providing instructions related to pre-operative, post-operative needs, appointments, medication adjustments and completing the associated documentation.
  • Following multiple surgeon protocols for pending surgery cases.
  • Tracking all clearances and testing results for provider approval prior to surgery date.
  • Tracking all related imaging studies, importing imaging to PACS and pushing images to other facilities as needed for intra-operative viewing.
  • Ensuring that all equipment (including special equipment) supplies and implant requests are handled according to departmental policies and procedures.
  • Contacting vendors to cover surgical cases and updating them as changes occur.
  • Completing the surgical order process.
  • Organizing records for surgery and preparing surgery packet.
  • Remaining knowledgeable and compliant with insurance carrier guidelines.
  • Ensuring pre-certification guidelines have been met for diagnostic testing and surgical procedures.
  • Ensuring medical necessity is documented by complying with scheduling criteria for all insurance carriers.

    • Contributes to the overall effectiveness and efficiency of the office by :

  • Receiving and greeting all patients, families and staff members in a professional manner and providing all reasonable assistance.
  • Receiving telephone calls, taking and relaying messages accurately.
  • Providing assistance with phone calls, patient messages, prescription refills and check out responsibilities as needed.
  • Coordinating outside referrals for treatments, therapies, home-care, and durable medical equipment needs.
  • Completing work status notes, disability and FMLA forms.
  • Recording medical history and maintaining patient records.
  • Preparing patient for examination.
  • Intake for new patient referrals.
  • Obtaining pathology results and directly communicating results to the necessary providers.
  • Acting as a mentor to other team members and willingly providing ongoing guidance and assistance.

    • Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by :

  • Building and maintaining effective working relationships with hospitals, departments, facilities and vendors.
  • Interacting in a positive, pro-active and cooperative manner with other team members, patients and Physicians (and their office staff) when providing information, seeking assistance or clarification and resolving problems.
  • Assisting the department to meet or exceed its quality assurance goals.
  • Acting as a representative of Beacon Medical Group and striving to make a good first impression.
  • Communicating with the manager / administrator regarding any concerns or problems in a timely manner.
  • Maintaining records, reports and files as required by departmental policies and procedures.
  • Participating on committees as requested.
  • Completing other job-related duties and projects as assigned.
  • Maintains and presents a positive customer service image at all times.

    • ORGANIZATIONAL RESPONSIBILITIES

    Associate complies with the following organizational requirements :

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license / certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position / department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

    • Commitment to Beacon's six-point Operating System, referred to as The Beacon Way :

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

    • Education and Experience

  • The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Previous experience in a healthcare / clinical environment, admitting department, physician office practice or scheduling office is preferred. Familiarity with health record coding and various insurance plans is preferred. Knowledge of medical terminology is required, or a course must be successfully completed during the first year of employment.

    • Knowledge & Skills

  • Requires an understanding of registration and pre-registration processes and the clinical requirements of various medical procedures.
  • Requires a basic knowledge of medical terminology, CPT and ICD codes, which includes being able to identify LMRP procedures and check for medical necessity.
  • Demonstrates proficient computer skills. Also requires basic office and keyboarding skills and the use of multiple databases.
  • Requires the verbal communication skills necessary to communicate in a clear and effective manner when answering patients' questions and communicating with other departments and physician offices.
  • Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to gain the support of and maintain effective working relationships with other departments, physicians and their office staff.
  • Requires good telephone and listening skills. Sensitivity to individuals who do not speak English as their first language is expected.
  • Requires the ability to strictly follow all policies regarding HIPAA guidelines.
  • Requires organizational skills, the ability to pay close attention to details and the ability to problem solve.

    • Working Conditions

  • Works in an office environment with potential exposure to physical, chemical, and biohazards.

    • Physical Demands

  • Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 15pounds, reach, bend, stoop, twist, etc.) to perform the essential functions of this position.

    • PI1151ca528016-30511-38702408

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    Scheduler • Elkhart, Indiana, United States, 46514

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