Associate Director of Customer Experience - Anythink Support Services at Wright Farms (Spanish speaking candidates preferred)

Associate Director of Customer Experience - Anythink Support Services at Wright Farms

Job title : Associate Director of Customer Experience (part regional director, part operational expert, part mentor)

Business Unit : Customer Experience

Hiring Range : $85,000 - $97,750 DOE

Job Class : Full-time; exempt; benefited

Job description :

You believe that every community is unique. You want to contribute to an organization that makes a lasting difference. You understand the inner workings of the public library, and that transformations happen through meaningful connections and experiences. As Associate Director of Customer Experience, you support the Director in shaping vision into practice. You collaborate and inspire a team of creative, talented individuals to provide the exceptional Anythink experience that our community has grown to love. Your generosity fosters a culture of hospitality and you are ready to take the next step in your career by helping to advance a bold, innovative model of libraries.

Ready to take on a bold opportunity to help us elevate community library services to a new dynamic realm?

Who you are :

• You believe in the power of the public library, its products and programs that create a positive impact within a community.
• You are naturally curious and inquisitive - a lifelong learner.
• You are optimistic and believe that anything is possible.
• You support a culture of belonging and trust with others through committed and collaborative teamwork.
• You have an operational mindset, looking for ways to streamline processes to create better experiences for customers and staff
• You are a collaborative leader, building effective working relationships with the Administrative and Leadership teams.
• You understand the big picture and are a competent project manager, able to implement and translate visionary goals to achieve key Customer Experience initiatives.
• You are an effective communicator, excellent at interpersonal and communication skills.
• You are an active listener with lots of patience.
• You inspire creativity and problem-solving throughout the organization.
• You are open and honest in dealing with others.
• You inspire fun in the people around you.

Your vision :

Do you have what it takes?

We are guided by these shared values :

Compassion for our customers and each other

Passion for our product

Eagerness to learn

Everyone is creative

Optimistic attitude - we believe that anything is possible

Why Anythink? A job with Anythink is a chance to use your knowledge and experience to enable transformations every day. You will be instrumental in helping our customers have fun, whether they're sitting by the fireplace with a newspaper, surfing the Internet, gaming in the teen room or learning something new at one of our many intriguing and entertaining programs. As you help and inspire others, you will also be inspired. This job will have you loving Monday mornings again.

We believe in our DEI Mission Statement, valuing diversity and forming teams in which everyone can be their authentic self. We encourage people from underrepresented backgrounds and different industries to apply. Come join Anythink to make a positive impact in our community.

Anythink DEI Mission Statement

Through our DEI work, Anythink recognizes that bringing awareness and education about our diverse histories and backgrounds can foster understanding, promote inclusion and strengthen our communities.

To fulfill our mission and ensure that all Adams County residents and visitors are welcomed and supported by Anythink, we provide comfortable spaces, accessible resources, and opportunities for personal growth. We empower our staff and customers to create meaningful connections through shared experiences, diverse and culturally relevant programming, and inclusive communities.

Anythink is committed to :

Your job will involve your being "on the move" in our libraries :

You will stand, walk, crouch, stoop, squat, twist, climb, push / pull up to 50 pounds, and lift up to 25 pounds.