Customer Performance Manager

A company is looking for a Customer Performance Manager to drive measurable business outcomes and revenue growth for clients.

Key Responsibilities

Act as a strategic consultant to C-suite and security leaders, defining and tracking KPIs to demonstrate ROI

Own account financial health by developing strategic playbooks to mitigate churn risk and identify revenue expansion opportunities

Manage a proactive pipeline for upsell and cross-sell opportunities while leading commercial conversations and negotiations

Required Qualifications

5+ years of experience in high-growth B2B SaaS in a revenue-centric role

Proven ability to communicate and negotiate with C-level executives

Strong business acumen and analytical capabilities

Ability to work independently and collaboratively

Familiarity with trust, security, and compliance services including SOC 2, ISO 27001, GDPR, and HIPAA