Customer Service Associate / Service Advisor

Job Description

Job Description

Description :

Stocker Chevrolet is looking for an ambitious, enthusiastic and customer focused individual to join our team of service advisors. The Service Advisor is responsible for delivering end-to-end service support to customers within the Service Department. This role ensures a seamless and professional experience by managing service appointments, communicating effectively, and maintaining high standards of customer satisfaction

Requirements :

• Schedule and manage service appointments efficiently.
• Ensure customers receive prompt, courteous, and effective service throughout their visit.
• Follow all dealership processes and procedures.
• Conduct vehicle walk-arounds with customers, noting any damage and advising on recommended maintenance.
• Create clear, concise, and accurate repair orders based on customer concerns.
• Review mileage and time-based service recommendations with customers.
• Determine warranty coverage for repairs and communicate eligibility.
• Monitor repair progress and provide timely updates to customers regarding changes in estimates or completion times.
• Explain costs and time requirements in detail and obtain proper authorization before performing additional repairs.
• Review and explain diagnostic results and Multi-Point Vehicle Inspection (MPVI) findings with customers.
• Document customer approvals and declines of recommended services.
• Maintain a professional, customer-focused demeanor at all times.
• Uphold high standards of customer satisfaction.
• Clearly explain completed work and associated charges to customers.
• Discuss and schedule the customer’s next service appointment.
• Manage repair order documentation to ensure compliance with dealership policies and procedures.
• Perform other duties as assigned.