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Biometrics (Fingerprinting) Technician - ON CALL
Biometrics (Fingerprinting) Technician - ON CALLHeiTech Services • Morrisville, NC, US
Biometrics (Fingerprinting) Technician - ON CALL

Biometrics (Fingerprinting) Technician - ON CALL

HeiTech Services • Morrisville, NC, US
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Job Description

Job Description

Description : ASC-Contract

Biometric Technician (On-Call)- Position

Position Summary :

As an ON-CALL Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.

  • ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7 : 45 am to 4 : 15 pm for substitute coverage as needed at the site.
  • All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
  • In this position, hours are not guaranteed, and employees are on an “as needed” basis so a steady income stream cannot be guaranteed.
  • The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

Primary Responsibilities :

  • Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
  • Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
  • Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
  • This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

    • HeiTech Services is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status.

    Requirements :

    Skills and Abilities Required :

  • Must be able to obtain and maintain a government-issued suitability clearance.
  • Must be able to speak and write in English.
  • Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
  • Ability to hold and grasp applicants’ hands to obtain quality fingerprints
  • Ability to work in a high-paced environment with the public
  • Ability to type and use basic computer skills
  • Successful completion of the biometrics training and certification within 60 days

    • Minimum Education and Experience Required :

  • High School Diploma or equivalent
  • Demonstrated experience in customer service

    • Must be US Citizen and able to obtain a government clearance.

    Desired Skills :

    Ability to speak a foreign language

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    On Call • Morrisville, NC, US