Buff Care Specialist - Guest Services

Job Description

Job Description

Primary job function is to engage, educate, answer all questions and check-out guests at cash wrap.

Key Responsibilities

• Your primary responsibility is Guest Service.
• Assist in managing all daily store operations and store appearance as set forth in the Buff City Soap (BCS) Store Operation, Training and Reference Manual.
• Engage in making all BCS products (including necessary packaging and labeling).
• Routinely clean and maintain windows, furniture, tables, bathroom, floors, and trash receptacles. Follow all cleaning procedures as detailed during training.
• Cheerfully greet all customers and welcome them to the store. Follow script / direction provided during training for guest interaction. Answer questions and familiarize our guests with BCS products and their benefits.
• Assist customers during the checkout process and encourage participation in the BCS Loyalty Program.
• Network and market in your stores’ general location to increase brand awareness and foot traffic into your store.
• Follow all COVID-related protocols.
• Always come to work presentable and in compliance with the store dress code. Closed toe shoes are mandatory.
• Comply with all Personal Protective Equipment & Lye protocols.