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Housekeeping Manager

Housekeeping Manager

Omni Houston HotelAustin, TX, US
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Housekeeping Manager

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking a Housekeeping Manager for the beautiful Barton Creek Country Club!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni Hotels & Resorts!

Our team of associates get to enjoy a wide range of benefits and perks, including :

  • Free parking on site
  • Associate cafeteria with daily complementary hot meals
  • Complementary golf and discounted spa services
  • Exclusive Omni associate travel discounts on hotel rooms, food and beverage, and retail
  • Paid time off
  • Comprehensive healthcare coverage with options for medical, dental, and vision plans in addition to our employee assistance program
  • Voluntary benefits program that includes critical illness, hospital indemnity, accidental coverage, short / long term disability, telemedicine, identity theft protection, legal services, pet insurance and more
  • Financial security through a 401(K) matching plan, Roth IRA, pre-tax Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
  • Unique perks include tuition reimbursement, growth opportunities for all levels, E-Cornell courses

We are proud to announce that we are ranked among the best resorts in Texas : Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024.

Responsibilities

  • Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
  • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
  • Maintains open and clear communication with all departments and guests to ensure consistent service.
  • Assists Housekeeping leadership team with all of the following departmental functions and concerns : assist with opening and the PM shift, maintaining uniform control, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, assist with scheduling, Kronos and payroll cost controls.
  • Monitor Housekeeping inventories to ensure adequate levels are maintained.
  • Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms daily.
  • Prepare and complete all reports needed. VIP's, Due-Out's V / D's etc.
  • Identifies all cleaning defects and reassigns them to the responsible Guest Room Attendant.
  • Completes a full inspection form for each GRA.
  • Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties / special projects.
  • Assists in overseeing the Laundry Department and all its functions.
  • Participates in energy conservation efforts.
  • Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
  • Assists in maintaining Omni standards of cleanliness and a consistent guestroom / guest experience.
  • Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

    • Qualifications

  • Prior Housekeeping Supervisory / Management experience required.
  • Previous supervisory experience in an upscale, full-service hotel environment strongly preferred.
  • Ability to teach employees importance of, and how to interact with internal / external guests and courteously solve internal requests
  • Able to set priorities for the Housekeeping team and provide feedback to others that enhances performance.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
  • Ability to work well under pressure, managing quick turns and high occupancies.
  • Strong organizational skills.
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
  • Stand or walk for an extended period or for an entire work shift.
  • Requires repetitive motion of arms, hands, and legs.
  • May work both indoors and outdoors.
  • Bilingual preferred
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