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Sr. Technical Support Representative - SaaS platform (Remote)

Sr. Technical Support Representative - SaaS platform (Remote)

Motorola SolutionsOrlando, FL, US
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Overview

Employer Industry : Public Safety Technology

Why consider this job opportunity

  • Salary up to $74,700
  • Incentive bonus plans and generous paid time off packages
  • Comprehensive medical, dental, and vision benefits
  • Opportunity for career advancement in a rapidly growing SaaS company
  • Work remotely from anywhere in the U.S.
  • Supportive work environment with a focus on community and safety

Responsibilities

  • Provide expert troubleshooting and guidance for Rave\'s suite of notification software products
  • Respond to support requests via email, screen sharing, and phone in a timely manner
  • Manage and prioritize support tickets while meeting multiple deadlines
  • Conduct training sessions on various Rave products and services
  • Act as a liaison between customers and internal escalation teams for issue resolution

    • Qualifications

  • Bachelor\'s degree and 3+ years of experience supporting customers on enterprise SaaS platforms
  • Basic knowledge of web services and web technologies (HTML, XML)
  • Understanding of SMS networks and mobile applications
  • Proficient in troubleshooting technical issues on SaaS platforms
  • Excellent verbal and written communication skills

    • Preferred Qualifications

  • Knowledge of relational databases (SQL Server, Oracle, MySQL)
  • Experience with telecommunications and emergency notification systems
  • Familiarity with DMARC, DKIM, SPF records
  • French speaking is a plus
  • Experience with AI / machine learning technologies is strongly preferred

    • PublicSafety #SaaS #TechnicalSupport #RemoteWork #CareerGrowth

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    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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    Technical Support Representative • Orlando, FL, US