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Manager Front Office

Manager Front Office

Hilton Grand VacationsWinter Garden, FL, US
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Manager Front Office

We seek a Front Office Manager to join our team. Don't miss out on the opportunity to work in a fantastic resort in a breathtaking environment. You will deliver efficient check-in and check-out services and coordinate front-office activities in this position.

Responsibilities include :

  • Handling day-to-day staffing needs, planning and assigning work and establishing performance and development goals for team members.
  • Assisting in the daily maintenance of room inventory status.
  • Leading the Front Desk team by crafting a positive work environment.
  • Overseeing and resolving resolution of problems arising from owner / guest concerns with a commitment to satisfying every guest / owner.
  • Maintaining a positive collaborative work environment between staff and management.
  • May be required to perform other reasonable duties as requested by management.
  • Effectively handling incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction.
  • Ensuring quality assurance standards of hospitality are provided to all members, owners, and guests on property and / or via telephone.

Why do team members like working for us?

  • Recognition programs and rewards
  • Discounted hotel rates
  • 401(k) program with company match.
  • Paid time off and paid sick days
  • Employee stock purchase program
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities and more!

    • HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our owners, members, and guests. We've also earned accolades for the remarkable work of our dedicated team members throughout our resorts, call centers, and corporate offices.

    Qualifications :

  • A minimum of one (1) year of experience in the customer service field is required.
  • A minimum of 2 years of supervisory experience in the customer service field required.
  • Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
  • A courteous and professional attitude when handling upset guests and difficult situations.
  • High school diploma or equivalent.

    • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

  • Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation.
  • Interpersonal skills, high level of communication skills, ability to make decisions and lead others.
  • Understanding of how Housekeeping and Front Office work together.

    • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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    Front Office Manager • Winter Garden, FL, US