Service and Install Technician

Job Description

Job Description

Description :

JOB TITLE : Service & Installation Technician

LOCATION : Midland, Texas

SUMMARY : As a Service Technician, you will be responsible for operating commercial, residential and light industrial water treatment systems. This position requires the skills to successfully install water softeners and / or filtration systems, also provide preventive maintenance as required.

• Full Time Monday through Friday
• Willing to be on routine on-call shifts
• Non-Exempt : overtime eligible
• Company Property : Ipad, company phone, uniform, company vehicle

DUTIES AND RESPONSIBILITIES, including and not limited to :

Requirements :

SUPERVISORY RESPONSIBILITIES :

This job has no supervisory responsibilities.

QUALIFICATIONS :

High school diploma or general education degree (GED), or one to three months related experience and / or training, or equivalent combination of education and experience.

Certificates, licenses and registrations required : Valid driver’s license, water licensing preferred, plumbing licenses preferred

Other skills required :

Basic plumbing and electrical experience

Mechanically inclined

COMPETENCIES :

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

Continually required to stand, walk, sit, utilize hand and finger dexterity, and hear.

Continually required to climb, balance, bend, stoop, kneel or crawl

Occasionally exposed to wet and / or humid conditions (non-weather)

Occasionally work near moving mechanical parts

Occasionally work in high, precarious places

Occasionally exposure to outside weather conditions

While performing the duties of this job, the noise level in the work environment is usually quiet-moderate

The employee must occasionally lift and / or move more than 100 pounds / frequently lift and / or move up to 100 pounds / continually lift and / or move up to 50 pounds

Specific vision abilities required by this job include : Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

Additional remarks regarding work environment : Occasionally will work in confined spaces

Specialized equipment, machines, or vehicles used : Use of power tools, possible forklift, and handheld devices

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.