Field Service Engineer - X-rayBlock Imaging • Charlottesville, VA, US
Field Service Engineer - X-ray
Block Imaging • Charlottesville, VA, US
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job_description.job_card.job_descriptionStrong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain focus. Mechanical aptitude and desire to solve problems using initiative and critical thinking skills. Ability to work on concurrent projects and ensure timelines are met. Capable of building positive working relationships with team members, customers, and vendors. Ability to be flexible and resolve situations with confidence and mature leadership. Solution-oriented professional who treats others with dignity and respect. Hold self to a high standard while ensuring projects are completed on time. Experience in delivering and demanding a high level of customer service. Thorough knowledge of safety regulations. Exceptional communication skills, including active listening, clear verbal expression, and effective writing. Proficient in Excel, Word, Outlook, keyboarding, and internet research. Strong attention to detail with consistent follow-through on tasks and responsibilities. Computer diagnostic software and hardware. Database entry and management. Collaborative team player who promotes open communication and shared success. Self-starter who can fill "down time" in productive ways. Valid driver's license and proof of safe driving history. Submit to and successfully complete MVR and criminal background check and drug screen. Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles. Drivers must comply with on-the-job driver's safety training if asked to operate rental trucks or fleet vehicles. Must be 21 or older to drive company vehicle. Education : Bachelor's degree in engineering or equivalent. Experience : 3-7 years' experience in medical imaging engineering or equivalent. Preferred experience : GE Nuc Med, X-Ray and / or Philips Cath Lab experience preferred; multi-vendor field service experience. Physical activity that requires often bending, stooping, reaching, climbing, kneeling, and / or twisting. Physical activity that sometimes involves pushing and / or pulling over 25 lbs. but not more than 75 lbs. Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs. Physical activity that requires keyboarding, sitting, phone work, and filing. Physical activity that sometimes requires exposure to loud noises that do not require ear plugs. Physical activity that often requires exposure to machinery. Physical activity that sometimes requires exposure to hazardous materials (MSDS available). Health, Vision, Dental & More : Competitive insurance coverage including - medical, dental, and vision coverage. Paid Time Off : Full-time team members start at 19 days of PTO and receive two "people matter" days for volunteering in your community. Profit Sharing : Quarterly bonuses to team members based on meeting company profitability goals. Investment Plan / Budgeting : 401(k) investment planning with a variety of options for deferrals and a generous company match. Tuition Assistance : Split the cost of qualified tuition expenses up to 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. Environment : Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.
Job Description Summary : Responsible for providing high-quality technical support and service to our medical imaging customers.
This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment, ensuring it meets the highest operational standards.
You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications.
Essential Functions And Job Duties
- Service medical imaging equipment focused within the United States.
- Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications.
- Ensure the system operates effectively to meet customer needs and expectations.
- Move the company forward in engineering competency.
- Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams.
- Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
- Continual expansion of knowledge base in the repair and installation of equipment.
- Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement.
- Remain available to address technical issues and respond to inquiries promptly.
- Document newly developed processes and provide training to end users.
- Perform additional duties as assigned to support team and organizational goals.
Requirements
Role Competencies :
Cultural Fit
Exhibit the Block Core Values of Growth, Integrity, Together, and Honor.
Education Or Relevant Experience
Supervisory Responsibilities
NA.
Minimum Physical Expectations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
Travel Requirements
This position will involve up to 50 percent travel; flexibility to travel when needed is required.
Work Environment Expectations
Benefits And Perks
Block Imaging Parts & Service is an Equal Opportunity Employer.
J-18808-Ljbffr
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