Courtesy Clerk

Courtesy Clerk

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Accountable and reports to : District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers.

Positions that report to you : None.

Primary duties and responsibilities include :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Miles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and to address them by name.
• Assists customers by escorting them to products, securing out of reach items, loading or unloading heavy items, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Packages purchases.
• Cleans various areas and tends to supply needs.
• Assists customer in transporting purchases to their mode of transportation.
• Helps train new courtesy clerks.
• Checks prices on products.
• Pulls product forward on shelf.
• Brings carts in from parking lot and cart corral.
• Cleans can redemption area and empties the recycle bins.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise.
• Maintains supplies on front-end.
• Adheres to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary duties and responsibilities include :

Knowledge, skills, abilities, and worker characteristics include :

No education or experience requirements.

Physical requirements include :

Working conditions include exposure to noise, temperature extremes, dampness, dirt, and chemicals / solvents.

Equipment used to perform job includes Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, and box cutter.

Contacts include daily contact with the general public and occasional contact with suppliers / vendors.