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Healthcare Call Center Rep

Healthcare Call Center Rep

TEKsystemsSan Ysidro, CA, United States
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Description

  • Answering phones to respond to inquiries made by patients, vendors, insurance

companies and other medical facilities. Must be able to handle 60-80 incoming calls

per day.

  • Efficiently and actively provides excellent customer service by properly greeting,

    • listening, assisting, directing, and closing each call.

  • Re-scheduling patient appointments as required via telephone calls, SMS or

    • messages received thru our Patient Portal

  • Screening and routing patient calls to other departments efficiently, insuring accurate

    • registration, appointment scheduling and follow-up appointment scheduling in EMR

  • Taking clear and accurate messages on behalf of patients when completing an

    • internal communication template.

  • Responding to patient’s questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
  • Maintains a good working relationship and effective communication both within the

    • department and with other departments for the benefit of the patient.

  • Demonstrates knowledge and understanding of SY Health programs and services.
  • Adheres to current department productivity and quality assurance requirements.
  • Other duties as assigned.

    • Skills

    patient service, customer service, call center, health care

    Top Skills Details

    patient service,customer service,call center,health care

    Additional Skills & Qualifications

    100% onsite

    Spanish Bilingual Preferred

    Experience Required (Minimum level of experience) :

    3 year of experience in customer service, call center or in a healthcare setting,

    Verbal and Written Skills Required to perform the Job :

    English fluency in both spoken and written language

    Exceptional phone manner.

    Excellent interpersonal and communication skills

    Ability to type 35 wpm with 90% accuracy.

    Experience Level

    Expert Level

    Pay and Benefits

    The pay range for this position is $25.00 - $25.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)

    • Workplace Type

    This is a fully onsite position in San Ysidro,CA 92173.

    Application Deadline

    This position is anticipated to close on Oct 10, 2025.

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    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Call Center Rep • San Ysidro, CA, United States