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Epic Ambulatory Senior Application Analyst, Oncology Focus- 2962

Epic Ambulatory Senior Application Analyst, Oncology Focus- 2962

Montefiore Einstein TechnologyOregon, IL, US
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Epic Ambulatory Senior Application Analyst, Oncology Focus - 2962

Join to apply for the Epic Ambulatory Senior Application Analyst, Oncology Focus- 2962 role at Montefiore Einstein Technology

Location : Yonkers, New York

Department : MIT - Epic - Oncology

Work Shift : Day

Work Days : MON-FRI

Scheduled Hours : 8 : 30 AM - 5 PM

Scheduled Daily Hours : 7.5 hours

Pay Range : $116,820.00-$146,025.00

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US : Montefiore associates speak 60+ languages.

Join our award-winning IT organization! We offer strong benefits, generous time off and a very competitive 403B contribution.

  • Montefiore requires employees to be available to work on-site when required.

We are seeking a Senior Application Analyst to join our Epic Beacon Oncology and Ambulatory team . This role will focus on building, testing, and validating oncology protocols in Epic—across Adult, Pediatric, and Research populations—and mapping them to Clinical Pathways. The position spans all phases of the software development lifecycle, including design, build, testing, implementation, and ongoing maintenance. You'll be part of the Beacon team, which operates under the broader Epic Ambulatory team umbrella, and will also participate in shared after-hours and weekend on-call responsibilities, including downtime testing during system patches and upgrades.

Responsibilities

  • Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts.
  • Define go-live and rollout support schedule. Assist in the coordination of field support activities. Provide go-live and rollout support. Support users on new applications, modules, and functionality.
  • Build and maintain Radiation Oncology features and functionalities in Epic. This includes being a liaison with the Aria team to support integrated build while assessing downstream impacts.
  • Work with oncology subject matter experts (clinicians) to review and validate radiation oncology and adult outpatient oncology build.
  • Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
  • Provide advanced application troubleshooting support for the application(s). Resolve critical issues independently as necessary. Forward issues to the correct group for remediation or elevate it to the vendor if required. Review Application Analysts' resolutions and solutions for accuracy and completeness.
  • Provide go-live and rollout support. Support users on new applications, modules, and functionality.
  • Determine how a new system, upgrade, or new component can best meet the needs of the users.
  • Analyze business / clinical needs and requirements.

    • Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution.

  • Utilize extensive knowledge of the system to reveal potential issues related to user requests.
  • Evaluate the operational workflow that is applied to the system.
  • Create system specifications from user requirements.
  • Design database queries and create reports utilizing a report-writing tool.
  • Create test plans and test new systems, version upgrades, and any system modifications. Document all outcomes of testing. Review Application Analyst's test plans and documented outcomes for consistency and thoroughness.
  • Proactively monitor the application(s) to recommend improvements and ways to increase efficiency.
  • Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users. Review documentation and training materials prepared by Application Analysts.
  • Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
  • Act as a liaison to the vendor for Montefiore IT or the client.
  • Manage vendor communications needed for support, issue resolution and escalation.
  • Coordinate vendor activities including hardware or software installation.
  • Help Application Analysts and other team members as necessary. Encourage, assist, and foster development of co-workers skills and proficiency.
  • Utilize strong client liaison skills in developing working relationships with clients. Work with clients to develop sound business improvements.
  • Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues. Act as the interface between the client (departmental users) and Montefiore IT departments.
  • Monitor application issues and evaluate issues as they arise.
  • Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
  • Performs other related duties within the Beacon team and MIT as required.
  • Meeting all requirements for Epic certification is a condition of employment.

    • Qualifications

  • Bachelor's degree or equivalent experience
  • Epic Ambulatory certification is required
  • Clinical license (e.g. RN, PharmD, MD, etc.) is required
  • Strong understanding of oncology and ambulatory workflows
  • Application / System implementation, troubleshooting, testing, and support experience
  • Knowledge of inpatient workflows preferred
  • Strong customer service skills
  • Strong desktop skills (Outlook, Word, Excel, PowerPoint, OneNote, Visio, Teams)
  • Strong analytical and problem-solving ability
  • On-call responsibilities

    • Preferred

  • Epic Beacon Certification is highly desirable. If not currently certified, we will support certification post-hire.

    • EEO Notice : Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

    Seniority level : Not Applicable

    Employment type : Full-time

    Job function : Information Technology

    Industries : IT Services and IT Consulting

    J-18808-Ljbffr

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