Oracle CC&B Functional Consultant

Posting End Date : October 31, 2025

Employee Type : Regular-Full time

Union / Non :

This is a non-union position

Are you someone who thrives in a fast-paced, innovative environment? Enbridge is looking for a highly motivated individual for the position of Technical Manager on the USUI Program team. The incumbent will lead the delivery of comprehensive CC&B solutions across large-scale utility in North America. The incumbent's expertise will be instrumental in aligning technology with complex business processes, ensuring seamless customer care and billing including meter to cash experiences for our stakeholders. Does this sound exciting? Read on! #topemployer

We offer opportunities for growth, a competitive benefits and pension plan, and generous time off. Apply today, we'd love to hear from you! #joinourteam

Note : Internally this role is referred to as Technical Manager TIS Solution Architect - Customer Care & Billing. There are 2 vacancies for this role.

What You Will Do :

• Lead end-to-end Oracle CC&B implementations including requirements gathering, solution design, testing, deployment, and ongoing support.
• Setup, configure including customize CC&B modules such as Rates & Billing, Payments, Credit Collections, Customer Management, and Metering / Device management to meet specific business needs.
• Customer Engagement : collaborate closely to translate business processes and goals into effective Oracle CC&B configurations and solutions.
• Design and implement integrations with third-party systems (e.g : AWM; GIS; Payments; ERP; Bill Presentment, MDM etc) using secure and efficient protocols.
• Provide leadership and mentoring to the project teams and facilitate workshops and training sessions for stakeholders.
• Troubleshoot and resolve complex system issues, conduct root cause analysis, and recommend improvements.
• Develop and uphold high-quality project documentation ensuring alignment with industry standards.
• Collaborate with multi-functional teams to deliver seamless and impactful implementations.
• Lead the implementation, configuration, and integration of Oracle CC&B solutions, ensuring alignment with business requirements.
• Provide guidance on best practices for Oracle CC&B implementation and ensure successful system adoption.
• Work closely with business users to understand their requirements, lead workshops, i.e. design thinking and translate them into Oracle CC&B solutions.
• Design solutions for customer care, billing, collections, and related functionalities to ensure operational efficiency.

Who You Are : Required :

Preferred :

Working Conditions :

Flex-Work :

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Physical Requirements include but are not limited to :

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.

Mental Requirements (Both Field & Office) include but are not limited to :

Ability to : understand, remember and apply oral and / or written instructions or other information, understand complex problems and collaborate / explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and basic reports and communicate with individuals via telephone.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .

Information For Applicants :

To learn more about us, visit www.enbridge.com