Technical Support Specialist
VirtualVocationsCharlotte, North Carolina, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Technical Support Specialist to join their team.
Key Responsibilities
Serve as the first point of contact for technical support communications, answering questions and troubleshooting issues
Diagnose and resolve customer issues with products, escalating as necessary for timely resolution
Provide recommendations for continuous product and process improvement
Required Qualifications
2+ years of customer-facing work experience on email and live chat channels
Experience using Zendesk, JIRA, Salesforce, or similar software
SaaS experience
Proven perseverance in resolving customer requests
Passion for learning and sharing knowledge with others
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Technical Support Specialist • Charlotte, North Carolina, United States
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