District Parts & Service Sr. Specialist I

Legal Entity :

American Honda Motor Co., Inc.

Business Unit :

Parts Service & Technical

Division : Service

Work Location :

Hoffman Estates, IL Zone Office

Shift : 1st

Workstyle : Remote

Career Level : Job Grade :

Exempt-2

JOB PURPOSE

This position reports to the Hoffman Estates, IL Zone Office but will cover the Territory of Ohio

P arts & Service Field Operations group provides dealer consulting and support to the Honda / Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda / Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of : Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express / Accelerated Service initiatives, Respect for the Customers Time, Honda / Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor / consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to : Participation in Honda / Acura programs, policies,

Key Accountabilities

Achievement of assigned Parts sales objectives

Achievement of assigned Customer Satisfaction Respect For Time objectives

Achievement of oil change service time of

Achievement of Overall Customer Satisfaction objectives

Achievement CPRO objective – 1.5% Increase

Achievement of Accessory sales objectives

Achievement Training Certification objectives

Achievement of assigned Recall Completion objective

Qualifications, Experience, & Skills

Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience

Minimum 5 years of auto parts and service wholesale and / or retail experience

Automotive service wholesale and / or retail experience strongly preferred

Knowledge of OEM automotive warranty policies and procedures preferred

Understanding of financial statements and accounting concepts

Demonstrated sales ability

Strong communication, analytical, business planning and organizational skills

Highly developed customer relations skills

Proficiency in MS Office applications (Word, Excel, and PowerPoint)

Familiarity with using web-based software and smartphone applications

This position requires frequent travel and possibility of relocation

What differentiates Honda and make us an employer of choice?

Total Rewards :

Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)

Paid Overtime

Regional Bonus (when applicable)

Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)

Paid time off, including vacation, holidays, shutdown

Company Paid Short-Term and Long-Term Disability

401K Plan with company match + additional contribution

Relocation assistance (if eligible)

Career Growth :

Advancement Opportunities

Career Mobility

Education Reimbursement for Continued Learning

Training and Development programs

Additional Offerings :

Tuition Assistance & Student Loan Repayment

Lifestyle Account

Childcare Reimbursement Account

Elder Care Support

Wellbeing Program

Community Service and Engagement Programs

Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.