Senior Customs Brokerage Specialist

Customer Service And Resolution Specialist

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and / or inbound or outbound movement of freight / cargo. May proactively lead and guide team members ensuring successful achievement of operational objectives.

Provide impeccable customer service

Prepare, analyze, and / or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs

Anticipate, identify, and resolve problems which could delay the timely release or movement of freight

Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements

Resolve banking and letter of credit problems

Provide advice on payment terms

Obtain payment on delinquent accounts and / or complete accounting adjustment forms for review

Resolve billing issues, coordinate post entry activity on customer's behalf

Complete accurate data input or corrections into computer files

Perform root cause analysis as directed by the Account Administrator

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process

Access clients systems (external systems) as necessary

Correspond with business partners in various mediums to include written, phone or email

Produce operational trend reports

Keep business partners apprised of the exception process

Pre alerts - receive and respond as needed per customer SOP

Maintain general knowledge of FedEx products and services

Interact with customers, internal staff / departments and management of all levels

Support Account Administrators with account management activities (exception logs, special spreadsheets)

Perform entry reconciliation as needed

Develop and maintain a strong relationship with customer's front-line personnel

Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure

Access clients systems (external systems) as necessary

Produce operational trend reports

Sort and assign department workload if required

Facilitate entry processing, as well as pre arrival and post arrival exception resolution

Performs other duties as assigned

Paid Training Provided

HS Diploma or GED required. 24 months of brokerage or transportation experience and / or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Able to work on a team. Proficient in HTS classification & familiar with the harmonized tariff system. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.

Preferred Qualifications :

Provide impeccable customer service. Prepare, analyze, and / or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs.

Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.

Pay Transparency : This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay : $17.82 - $33.89 hourly

Additional Details : HYBRID Position Monday - Friday 7 : 00am-4 : pm PST 395 Oyster Point Blvd, Suite 415, South San Francisco within a 50-mile radius is required.

LA County : Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

FedEx Logistics is an Equal Opportunity Employer including, Vets / Disability.