Talent.com
serp_jobs.error_messages.no_longer_accepting
At Your Service Captain, Stamford Town Center - Full Time

At Your Service Captain, Stamford Town Center - Full Time

Macy'sStamford, CT, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As the At Your Service Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , problem-solving, and building brand loyalty. You will drive results through promotional and Omni selling initiatives, such as By Online Pickup in Store and Curbside services. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here .

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include :

  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal / financial advice

Access the full menu of benefits offerings here .

What You Will Do

  • As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding
  • Ensure high-level of customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchange
  • Enhance the in-store customer experience by promoting our Macy's mobile app
  • Meet with People Leaders throughout the day to plan and monitor total store activities
  • Lead colleagues in the execution and completion of assigned tasks
  • Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
  • Perform store opening and closing procedures, including accessing the alarm system and settling the registers
  • Lead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to our standards for By Online Pickup in Store and Curbside services.
  • Keep current on updates to services, promotions and policies
  • Educate colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders.
  • Perform all applicable sales and / or support duties in addition to above
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

    • Who You Are

  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Proficient in communicating effectively with customers and providing clear direction to colleagues
  • Self-starter in adapting quickly to changing customer expectations and needs
  • Resourceful and able to adapt quickly to changing priorities and deadlines
  • 1-2 years of direct retail experience preferred
  • High school diploma or equivalent

    • Essential Physical Requirements You Will Perform

  • Prolonged periods (at least two consecutive hours) of standing / walking around the store or department
  • Frequent use of computers and handheld electronic equipment
  • Reaching, including above eye level, crouching, kneeling, stooping and color vision
  • Lifting and moving items weighing up to 30lbs.

    • About Us

    This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

    Join us and help write the next chapter in our story - Apply Today!

    This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

    STORES00

    serp_jobs.job_alerts.create_a_job

    Captain • Stamford, CT, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Captain

    Captain

    The Dynamo RoomNew York, NY, US
    serp_jobs.job_card.full_time
    Dynamo room is a brand new steak house located at the recently developed Penn Station district in Manhattan.The raw bar and grill is the newest project from Sunday Hospitality (Rule of Thirds, Sund...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Part Time

    Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Part Time

    Whole Foods MarketDarien, CT, US
    serp_jobs.job_card.part_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Part Time Seafood Team Member (Service Counter)

    Part Time Seafood Team Member (Service Counter)

    Whole Foods MarketCommack, NY, US
    serp_jobs.job_card.part_time
    Provides support as a member of the seafood team to include duties related to counter service, stocking, and sanitation in the seafood department. All Whole Foods Market Retail jobs require ensuring...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Captain

    Captain

    Le PavillonNew York, NY, US
    serp_jobs.job_card.full_time
    Chef Daniel Boulud's culinary oasis in the heart of Midtown,.We are looking for a dynamic, personable individual who is proactive with a solid service background. The Captain is responsible for...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Seafood Team Member (Service Counter) - Full Time

    Seafood Team Member (Service Counter) - Full Time

    Whole Foods Market - JerichoJericho, NY, US
    serp_jobs.job_card.full_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Full Time

    Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Full Time

    Whole Foods Market - White PlainsWhite Plains, NY, US
    serp_jobs.job_card.full_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Seafood Team Member (Service Counter) - Part Time

    Seafood Team Member (Service Counter) - Part Time

    Whole Foods Market - YonkersYonkers, NY, US
    serp_jobs.job_card.part_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Manager

    Service Manager

    Tapville Social - Jersey CityJersey City, NJ, US
    serp_jobs.job_card.full_time
    At Tapville, the customer experience reigns supreme, and that's not just lip service.Tapville team members are cheerful, reliable, attentive, and conscientious team players.And they're down with ou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Part Time

    Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Part Time

    Whole Foods Market - Port ChesterPort Chester, NY, US
    serp_jobs.job_card.part_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Seafood Team Member (Service Counter) - Full Time

    Seafood Team Member (Service Counter) - Full Time

    Whole Foods MarketChappaqua, NY, US
    serp_jobs.job_card.full_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Full Time

    Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Full Time

    Whole Foods MarketCommack, NY, US
    serp_jobs.job_card.full_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Seafood Team Member (Service Counter) - Part Time

    Seafood Team Member (Service Counter) - Part Time

    Whole Foods Market - JerichoJericho, NY, US
    serp_jobs.job_card.part_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Captain

    Captain

    Capon's ChophouseHackensack, NJ, US
    serp_jobs.job_card.full_time +1
    We are a dynamic hospitality group operating several distinct, elevated culinary concepts across New York City.From refined casual to upscale dining, our mission is to deliver exceptional experienc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bakery Team Member (Service Counter) - Full Time

    Bakery Team Member (Service Counter) - Full Time

    Whole Foods Market - YonkersYonkers, NY, US
    serp_jobs.job_card.full_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Captain - Dining Room

    Captain - Dining Room

    ManhattaNew York, NY, US
    serp_jobs.job_card.full_time
    Manhatta is a love letter to New York City.Perched 60 floors up, embodying the spirit of a tried-and-true New Yorker, Manhatta is rooted in and inspired by the people that gravitate here.Bringing a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bakery Team Member (Service Counter) - Full Time

    Bakery Team Member (Service Counter) - Full Time

    Whole Foods MarketRidgewood, NJ, US
    serp_jobs.job_card.full_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    At Your Service Captain, Stamford Town Center - Full Time

    At Your Service Captain, Stamford Town Center - Full Time

    Macy'sStamford, CT, US
    serp_jobs.job_card.full_time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Seafood Team Member (Service Counter) - Part Time

    Seafood Team Member (Service Counter) - Part Time

    Whole Foods MarketHuntington Station, NY, US
    serp_jobs.job_card.part_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Bakery Team Member (Service Counter) - Part Time

    Bakery Team Member (Service Counter) - Part Time

    Whole Foods MarketNewtown, CT, US
    serp_jobs.job_card.part_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Captain

    Captain

    SailorBrooklyn, NY, US
    serp_jobs.job_card.full_time
    Sailor is a lauded neighborhood bistro on a corner in Fort Greene helmed by Chef April Bloomfield and Gabriel Stulman’s Happy Cooking Hospitality. We enjoy working with humans w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30