AT&T Account Specialist

Westpeak Consultants , a dynamic marketing firm focused on personalized customer acquisition, is recruiting an AT&T Account Specialist for our Fresno market. This specialist will be instrumental in executing our marketing strategy, engaging potential clients, and solidifying AT&T's presence through professional field marketing and sales.

As an AT&T Account Specialist, you will be responsible for educating customers on wireless plans and guiding them through device options. You'll serve as the frontline representative of AT&T’s mobile services, ensuring seamless account setup. Your success as an AT&T Account Specialist is defined by combining product expertise with people skills to deliver personalized solutions.

Key Responsibilities of the AT&T Account Specialist

Deploy outreach campaigns across assigned residential zones, introducing AT&T’s full suite of wireless plans, bundled service options, and connectivity upgrades.

Assess household connectivity needs and recommend tailored solutions based on usage patterns, service gaps, and eligibility across wireless tiers.

Execute structured account setup, service activation, and plan configuration using AT&T’s campaign workflows.

Maintain CRM accuracy by logging territory movement, engagement milestones, and account progression to support acquisition tracking and campaign visibility.

Coordinate with internal teams to align onboarding documentation, provisioning readiness, and activation benchmarks across AT&T’s wireless service portfolio.

Monitor account performance and contribute to retention strategies, plan optimization, and campaign growth across assigned neighborhoods.