LEAD HOST

Job Description

Job Description

Description : Who We Are :

Acme Hospitality is a growing hospitality group based in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County and Palm Springs CA.

Mission & Core Values :

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary :

As a lead member of our front-of-house service team, you are responsible for both the logistic details, including reservations and arrangements for large parties, as well as setting the overall ambiance and atmosphere of the restaurant space. You will provide guests with a warm welcome and ensure a smooth and enjoyable dining experience as well as lead and direct co-hosts and support departments. As the first point of contact for guests you play a crucial role in creating a positive first impression.

Additionally, you may be scheduled to support Front of House Management in operations. In this role as Supervisor, you will oversee and direct all FOH departments and ensure our guests have an excellent dining experience. You may be responsible for Opening and / or Closing duties, managing team members and interacting and assisting all guests.

RESPONSIBILITIES

• Guest Relations : The Lead Host is responsible for welcoming guests to the restaurant and ensuring that their overall dining experience is enjoyable and memorable. This includes greeting patrons upon arrival, escorting them to their tables, and addressing any special requests or concerns they may have.
• Reservations : Managing reservations is a significant part of the Lead Host role. You will coordinate table assignments and ensure that the dining room is efficiently utilized. This involves keeping track of reservations, accommodating special requests, and managing table turn times and waitlist. The Lead Host will work closely with Management and Operations to build an optimized seating plan in Resy, ensuring that all hosts are clear on reservations policies and strategies.
• Seating Arrangements : The Lead Host is responsible for organizing and optimizing the seating plan to ensure a smooth flow of service. You must balance the demands of reservations with walk-in customers, taking into consideration server sections and the overall layout of the dining area.
• Staff Coordination : Collaborating with the kitchen and waitstaff is crucial for the Lead Host. You will coordinate with the Chef, Managers and servers to ensure that the pacing of the meal is in sync and that any special dietary requests are communicated effectively.
• Menu Knowledge : A strong understanding of the menu, including ingredients, preparation methods, and wine pairings, is essential. The Lead Host should be able to answer questions about the menu and provide recommendations based on the guest's preferences.
• Problem Resolution : In the event of any issues or complaints, the Lead Host should be adept at resolving conflicts diplomatically and ensuring that the guest's concerns are addressed promptly and professionally.
• Elegance and Professionalism : The Lead Host is often a visible and authoritative figure in the dining room. You should exude a sense of elegance, professionalism, and confidence, setting the tone for the entire dining experience.
• Training and Supervision : The Lead Host will be involved in training and supervising the host and other front-of-house staff, ensuring that everyone adheres to the restaurant's service standards and protocols.

Administrative hours to be scheduled for pre opening duties, confirming reservations and emailing with large reservation requests, answering phone messages and supporting the training of new team members.

Supervisory shifts will be scheduled as needed by the General Manager, with proper notice and communication. Supervising shifts may include opening and closing duties along with directing and overseeing service consistent with co-managers.

Requirements : Requirements :

Job Status : Non-Exempt

Important Notice :

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

ALL POSITIONS : GREET ALL YOU MEET

SELL THE PROPERTY

TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

PROMOTE SAFETY AND SECURITY

PRACTICE CONTINUOUS IMPROVEMENT

PROJECT A POSITIVE, PROFESSIONAL IMAGE

TAKE PRIDE IN ACME HOSPITALITY

PRACTICE TEAMWORK

RESPOND WITH A SENSE OF URGENCY

HAVE FUN

GUEST SERVICE STANDARDS

Systems you need to know :

Focus POS, Microsoft Office, Google, Resy, Opentable

The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.

Requirements : Requirements :

Walking - Constant

Sitting - Frequent

Climbing - OCCASIONAL

Crawling - N / A

Kneeling - FREQUENT OCCASIONAL

Bending - OCCASIONAL FREQUENT

Reaching above Shoulder - Constant FREQUENT

Lifting : 10 lbs. - Constant

11 - 20 lbs. - Constant

21 - 50 lbs. - FREQUENT

50 - 100 lbs. - OCCASIONAL

Carrying : 10 lbs. - Constant

11 - 20 lbs. - Constant FREQUENT

21 - 50 lbs. - OCCASIONAL FREQUENT

51 - 100 lbs. - OCCASIONAL

Pushing - Constant

Pulling - Constant

Manual Dexterity - Constant

Bi-Manual Dexterity - Constant

Fine Motor Skills - Constant

Gross Motor - Constant

Eye / Hand Coordination - Constant

Near Vision - Constant

Far Vision - Constant

Color Recognition - Constant

Hearing - Constant

Other -

ENVIRONMENTAL FACTORS

Working Outside YES

Working Inside YES

Working alone YES

Working closely with others YES

Excessive cold / heat YES

Excessive humidity / dampness YES

Noise / Vibrations YES

Working above ground YES

Working below ground NO

Working with chemicals / solvents / detergents / cleaners YES

Working on uneven surfaces NO

Operating moving equipment or vehicles NO

Working around machinery or moving equipment YES

Climbing on scaffolds or ladders YES

Working under hazardous conditions NO