Outbound Sales Representative

What is the purpose of this role?

The purpose of this role is to be the first point of contact for prospective customers, creating a positive and professional impression of DOOR while uncovering needs, qualifying interest, and ensuring smooth handoffs to Account Executives. By combining proactive outreach, quick inbound response, and strong collaboration with Sales and Marketing, the role builds a reliable pipeline and contributes to overall revenue growth.

What is the role?

As an Outbound Sales Representative, you will generate qualified opportunities for our Account Executives. You will prospect into property managers, owners, and operators, start thoughtful conversations, and connect their needs to DOOR's outcomes. This is a launch point for a sales career with hands-on training, mentorship, and clear advancement paths.

Who is DOOR?

DOOR (formerly Latch ) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platformhelping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.

We believe smarter buildings make life simpler. At DOOR, you'll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

What will you do?

• Outbound prospecting : Identify and research target accounts in our ICP and reach the right stakeholders.
• High-quality outreach : Run daily call blocks and send concise, relevant emails and touches. Activity matters, quality is essential.
• Inbound assist and SLAs : Help cover inbound leads with quick response during business hours, and next-business-day follow-up for after-hours submissions.
• Discovery and qualification : Ask smart questions, confirm fit, and capture buying roles and decision criteria.
• Book meetings that hold : Set qualified meetings for AEs and deliver clean, useful handoffs.
• Educate and add value : Share short, helpful context about industry challenges and how DOOR helps teams work smarter.
• CRM discipline : Log clear notes, next steps, and required fields in Salesforce to support accurate reporting.
• Collaborate : Partner with AEs and Marketing on messaging, campaigns, and feedback loops.

What success looks like

What do you bring to DOOR?

Qualifications

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

What does DOOR bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits :

DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.

We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-beingso they can bring their best selves to work.

We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.

We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs.

DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage.

We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working.

Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.

Employees get a full setup of hardware from our home line of products as well as FREE monitoring!

Joining us means :

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers : Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR :

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