Director of Campus Visit Experience

Director Of Campus Visit Experience

Miami University's Office Of Admission is seeking a highly organized, strategic, and student-centered Director of Campus Visit Experiences. This critical leadership role is responsible for the primary direction and oversight of all student recruitment efforts delivered through on-campus daily visits, large-scale events, and off-campus programming. The Director will play a vital role in ensuring the continued success of the Office of Admission in its quest to recruit students from the state of Ohio, across the US, and around the globe who will enroll and graduate from Miami's Oxford and regional campuses. As a steward of Miami's Code of Love and Honor, the Director will be passionate about caring for our community, our team, and our prospective students and families. This position requires an individual with exceptional attention to detail, a strong systems-thinking approach, and a proven ability to manage complex events with multiple stakeholders, all while upholding our values of data-driven strategy, student-centeredness, collaborative teamwork, and adaptive innovation.

Strategic Vision & Leadership : Provide primary direction and strategic oversight for all campus visit experiences and recruitment events, both on and off campus, ensuring alignment with the Office of Admission's overall recruitment goals and Miami University's mission.

Program Design & Execution : Assume comprehensive responsibility for the successful planning, development, and execution of all aspects of daily visits, large-scale open house events, admitted student programs, and other specialized recruitment programming. This includes meticulous logistical coordination and ensuring a seamless, high-quality experience for all attendees.

Team Leadership & Management : Direct and empower a dedicated Campus Visits and Events team of eight full-time staff and over 140 student staff, and provide leadership for all of undergraduate admission in setting and maintaining exceptional customer service and hospitality standards. This includes active involvement in hiring, training, performance management, leading team meetings, and fostering a supportive and high-performing team environment, contributing to ongoing admission training and professional development.

Process Optimization & Systems Approach : Utilizing a project management platform, develop and implement consistent, efficient, and scalable processes and systems to manage the numerous moving parts involved in visit and event planning, execution, and follow-up. Foster a professional, project-management culture across the team and university partners that improves communication, meeting deadlines, and planning experience for all involved in the event planning process.

Data-Driven Evaluation & Innovation : Continuously monitor and evaluate the effectiveness of Admission visit and event strategies and practices. Utilize data, demographic trends, industry best practices, and other forms of quantitative and qualitative feedback to inform decisions, identify areas for improvement, and implement adaptive innovations to new and existing visit initiatives that align with greater university strategic priorities to recruit and enroll new students.

Stakeholder Collaboration & Relationship Management : Build and maintain strong, collaborative relationships with academic departments, student services, campus partners, and external vendors to ensure integrated and impactful visit experiences. Approach all partnerships with a spirit of service, humility, gratitude, and inclusion. Work with UCM, EMSS Operations, Admission Operations, and other colleagues highly involved in the event planning process to develop, execute, monitor, and evaluate the effectiveness of visit and event communications related to visits and events.

Customer Service Excellence : Ensure that all interactions with prospective students, families, and other key influencers reflect Miami University's commitment to extraordinary hospitality and transparency, upholding the highest standards of student-centeredness. Adopt a systems-approach to ensure consistent standards are met across all programs. Monitor and assess the volume and nature of phone activity and work with Enrollment Communication to proactively address emerging issues or concerns and to effectively utilize University resources to best meet customers' needs and on and off-campus staffing resources.

Budget Management : In conjunction with admission leadership, oversee and manage the budget allocated for campus visits and events, ensuring fiscal responsibility and optimal resource allocation.

Brand Representation : Ensure that all visit experiences effectively communicate the Miami brand, unique student experience, and positive outcomes, reinforcing Miami's position as a best-in-class institution.

Admission Responsibilities : Conduct recruitment travel, review applications, serve as counselor on duty, conduct presentations, and other duties as assigned.

Minimum Qualifications :

• Bachelor's Degree with a minimum of five years of experience in admission, higher education, or a related field, with at least two years of event management experience.
• Must be familiar with contemporary recruitment strategies, national demographic trends, and current research in the admission field.
• Experience working with data for the purpose of strategic decision-making
• Ability to work occasional evenings and weekends, and travel as required. Must be able to perform overnight travel and possess a valid driver's license.

Required Knowledge, Skills and Abilities :

Required Application Documents :

Additional Position Information (if applicable) :

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work :

For positions that are approved for remote work : Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations :

Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement :

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

Equal Opportunity / Affirmative Action Statement :

Miami University, an Equal Opportunity / Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex / gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act :

As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at : http : / / www.MiamiOH.edu / campus-safety / annual-report / index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants :

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.