HVAC Field Support Specialist - Atlanta, GA

HVAC Field Support Specialist - Atlanta, GA

The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able to solve problems with minimal technical support as they are considered the product expert.

Position Summary

The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able to solve problems with minimal technical support as they are considered the product expert.

Responsibilities

• Supervise Field Trials – schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
• Resolve customer problems where Liebert equipment is not meeting expectations – these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products
• Coordinate, supervise and perform factory Start Up of key products
• Participate on New Product Development (NPDP) teams :
• Provide serviceability feedback to engineering during the design process
• Review and contribute to technical training material
• Review and contribute to technical manuals
• Provide feedback to the factory for potential product quality and reliability issues
• Informally train local support staff (including customer maintenance personnel, 3 rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved
• Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.

Qualifications

PHYSICAL & ENVIRONMENTAL DEMANDS

Working Conditions

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity / expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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