Customer Service Representative5th HQ • Hollywood, Florida
Customer Service Representative
5th HQ • Hollywood, Florida
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job_description.job_card.job_descriptionHigh school diploma or equivalent required. Previous customer service experience preferred. Strong verbal and written communication skills. Ability to multitask, prioritize, and stay organized in a fast-paced environment. Excellent problem-solving skills and attention to detail. Proficiency in Microsoft Office and basic computer skills. Bilingual (English / Spanish) is a plus but not required. Competitive pay at $18 per hour. Monday - Friday schedule with weekends off. A positive and supportive work environment. Opportunities for growth within the company.
Job Title : Customer Service Representative
Location : Pembroke Park, FL
Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM
Pay : $18 per hour
Job Description :
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations.
Key Responsibilities :
- Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
- Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Maintain a thorough understanding of products and services to provide accurate information to customers.
- Update and maintain customer records in the system.
- Collaborate with team members to improve service processes and meet customer needs.
- Handle email and online inquiries as needed.
- Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
- Assist with administrative tasks such as filing, data entry, and report generation.
Qualifications :
Benefits :
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Customer Service Representative • Hollywood, Florida
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