Learning Technology Support Specialist - Program Specialist 2

Who We Are

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black / African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who :

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Summary

The Learning Innovation Help Desk Specialist is a vital member of our Learning Innovation Technology Support team at TCC and is integral to the department mission of enhancing the teaching and learning process through the accessible and equitable incorporation of educational technologies.

This role coordinates the day-to-day operations of the Learning Innovation Help Desk in the Information Commons and primary duties focus on providing technical support for instructional technologies and for the learning management system Canvas LMS.

Reporting to the Learning Technology Support Manager, the Learning Innovation Help Desk Specialist helps ensure the seamless operation of educational technologies, providing critical assistance to a diverse community of learners, in collaboration with faculty and staff to optimize the use of technology in virtual and in-person learning environments. The ideal candidate will have a strong commitment to customer service, equity, diversity, inclusion, and belonging (EDI-B) recognizing the importance of dismantling barriers to learning through the strategic use of technology.

Essential Functions

Qualifications

Education to Experience Equivalences :

Associate's Degree = 2 years | Bachelor's Degree = 4 years | Master's Degree = 6 years

Minimum Qualifications

Preferred Qualifications

Duties of the position require knowledge, skills and abilities

Conditions of Employment

Application Process

Complete application packages must include the following :

Terms of Employment

This is a full-time classified position scheduled to work Tuesday - Thursday 11 : 30 am to 8 : 00 pm, Friday 9 : 30 am to 6 : 00 pm, and Saturday 8 : 30 am to 5 pm . Flexibility in scheduling is required to meet the department's needs. The salary range is $3,752 - $5,011 . Tacoma Community College offers a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information , please visit our employment page / employment benefits : https : / / www.tacomacc.edu / about / employment / . A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a membership fee is available anytime upon employment. The layoff unit for this position is "All Other WFSE Classified". Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse. International degrees will be verified for U.S. equivalency.

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies : Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Student Affairs Administration Office at 253-566-5115. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

Tacoma Community College

Human Resources

6501 S 19th St Bldg. 14, Tacoma WA 98466

www.tacomacc.edu / about / employment