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IT Support Administrator

IT Support Administrator

Red 6Louisville, CO, US
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Company Overview

Red 6 is an innovative Augmented Reality (AR) technology startup leading the way in synthetic air combat training. Our primary technology, supporting our ATARS product, enables pilots to simulate the cognitive challenges of flying while accessing realistic, scalable training in dynamic outdoor environments.

The Role

We are looking for a talented and experienced IT Support Administrator to work across the Red 6 organization. You will provide support and technical assistance to internal customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Responsibilities

  • Maintain computer systems and act as a first line of support for systems, and users
  • Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.)
  • Maintain user PCs, including upgrades and configurations as needed
  • Assist with onboarding of new users
  • Maintain inventory of all equipment, software, and license users
  • Install, modify, and repair computer hardware and software
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Write training manuals
  • Maintain daily performance of computer systems
  • Walk user through problem-solving process
  • Clean up computers
  • Run diagnostic programs to resolve problems
  • Install computer peripherals for users
  • Follow up with customers to ensure issue has been resolved
  • Gain feedback from customers about computer usage
  • Run reports to determine malfunctions that continue to occur

Qualifications

  • 2+ years of experience working in a help desk environment
  • A+ Certification
  • Flexibility to work a variety of shifts with minimal notice
  • Available to work regular overtime
  • Proficiency with macOS, Windows, and Linux (Debian based)
  • Excellent oral communication skills
  • Detail-oriented in order to keep detailed notes on tickets
  • Ability to diagnose and resolve basic computer technical issues
  • General awareness of computer systems, PC repair, and network management
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
  • Ability to deploy, configure, and support operating systems on desktop and mobile
  • Understanding and appreciation for information security within systems and user devices
  • Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
  • Qualified candidate must have the ability to obtain a security clearance. This requires U.S. Citizenship

    • Preferred Skills

  • BA in IT, Computer Science or similar relevant field
  • Microsoft Certified Systems Administrator or equivalent designation, preferred
  • Experience with Augmented Reality / Virtual Reality hardware
  • Ability to obtain government clearances
  • S+ Certification
  • Experience with ticketing systems
  • Remote Monitoring and Management (RMM) tools
  • Patch management solutions for endpoint security and compliance
  • Familiarity with Microsoft Azure administration and services
  • Experience using Microsoft Intune in both GCC High and Commercial environments
  • Working knowledge of commercial Linux distributions, especially Red Hat Enterprise Linux (RHEL)

    • Full-Time Employee Benefits

  • Healthcare, Dental, and Vision (100% coverage for Employees)
  • Paid time off, including vacation, sick, paid holidays, and parental leave
  • Short and Long-Term Disability
  • Flexible Spending Account (FSA)
  • 401(k) Retirement Plan
  • Voluntary Worksite Benefits (Accident, Critical Illness, and Hospital Indemnity)

    • Note

    Red 6 reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations.

    This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Red 6 has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications, and benefits. Nothing in this job description constitutes an offer or guarantee of employment.

    Red Six Aerospace, Inc, is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Red 6 Aerospace, Inc. is committed to compliance with all applicable laws and regulations, including the California Consumer Privacy Act (CCPA). For more information, please see our Candidate Privacy Notice

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