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Recertification Specialist

Recertification Specialist

McCormack Baron CompaniesPhoenix, AZ, US
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Recertification Specialist

Job Category : Property Management

Location : Phoenix, AZ 85007, USA

Description

Key Responsibilities (Essential Duties and Functions) :

This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business need.

  • The primary responsibility of the Recertification Specialist is to perform all resident's annual and interim recertifications in accordance with CHA and HUD guidelines
  • Generate, serve and deliver resident correspondence including but not limited to rent correspondence, flyers, letters, and memos
  • Counsels' residents on rent payments and discusses reasons for any schedule's changes to their rents. Must be able to explain ACOP and lease terms, conditions, and policies
  • Performs all aspects of the Movie-In and Move-Out process including Resident and unit status updates. Assists with collecting and posting rents
  • Generates and submits transfer packages, lease additions, reasonable accommodations and other residents' requests
  • Performs errands as they relate to the operations of the property
  • Performs work in a safe manner and actively encourage others to comply with safety rules and regulations

Education / Experience :

  • Must have excellent oral and written communication skills
  • Ability to prioritize, coordinate, and maintain follow-up on a number of projects simultaneously
  • Must handle highly confidential information in a strictly professional manner
  • Ability to work independently, exercise good judgement and be resourceful
  • Bilingual in English and Spanish preferred
  • Customer service experience in a hospitality or customer facing industry required
  • Subscribe fully to all policies and procedures of the Company and be prepared to enforce them at all times
  • Work Environment / Physical Demands :

  • This job operates in a clerical office setting. This role routinely utilizes standard office equipment such as computers, phone, photocopiers / printers, and filing cabinets.
  • This position requires sitting, bending, stooping, or standing as necessary. Our offices are equipped with electronic desks for standing or sitting.
  • McCormack Baron is an Equal Opportunity-Affirmative Action Employer, committed to diversity, inclusion, equity and belonging.

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