Talent.com
HSPD-12: Government Badging & Credentialing Specialist (Baltimore - REF1674S)**
HSPD-12: Government Badging & Credentialing Specialist (Baltimore - REF1674S)**Citizant • Baltimore, MD, US
HSPD-12 : Government Badging & Credentialing Specialist (Baltimore - REF1674S) • •

HSPD-12 : Government Badging & Credentialing Specialist (Baltimore - REF1674S) • •

Citizant • Baltimore, MD, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values : Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.

Job Description

Duties and Responsibilities :

Enrollment Process Management :

  • Schedule appointments and / or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
  • Answering phone calls / email inquiries for all things related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
  • Perform other job-related duties as assigned.
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential.
  • Education :

  • High School diploma, GED certification
  • Clearance Requirement :

  • US Citizenship required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $37,000 - $50,500 (depending on experience)
  • Citizant offers a competitive benefits package, including :

  • Health and Welfare (H&W) benefit
  • Medical, dental, and vision insurance
  • Life and Disability Insurance
  • 401(k)
  • Generous Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Disclaimer : Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

    Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

    Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    serp_jobs.job_alerts.create_a_job

    Credentialing Specialist • Baltimore, MD, US

    Job_description.internal_linking.related_jobs
    HSPD-12 : Government Badging & Credentialing Specialist (Washington, D.C. - REF1518V) • •

    HSPD-12 : Government Badging & Credentialing Specialist (Washington, D.C. - REF1518V) • •

    Citizant • Washington, DC, US
    serp_jobs.job_card.full_time
    Citizant is a leading provider of professional IT services to the U.We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director Admissions (School of Government and Policy)

    Director Admissions (School of Government and Policy)

    InsideHigherEd • Washington D.C., United States
    serp_jobs.job_card.full_time
    The newly announced School of Government and Public Policy, unveiled in October 2023, presents a pivotal opportunity for Johns Hopkins University to strengthen its footprint and engagement in the n...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    HSPD-12 : Government Badging & Credentialing Specialist (Lanham - REF1576N) • •

    HSPD-12 : Government Badging & Credentialing Specialist (Lanham - REF1576N) • •

    Citizant • Lanham, MD, US
    serp_jobs.job_card.full_time
    Citizant is a leading provider of professional IT services to the U.We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of Leadership Giving, Bloomberg School of Public Health (Environmental Health & Engine...

    Director of Leadership Giving, Bloomberg School of Public Health (Environmental Health & Engine...

    InsideHigherEd • Baltimore, Maryland, United States
    serp_jobs.job_card.full_time
    Development and Alumni Relations (DAR) supports Johns Hopkins' focus on research, teaching and patient care, and its role as a national and global leader in higher education.We create and foster en...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Special Warfare Specialist

    Special Warfare Specialist

    United States Army • Baltimore, MD, United States
    serp_jobs.job_card.permanent
    ELIGIBLE FOR UP TO A $34K SIGNING BONUS.Talk to your recruiter for details.As a Special Forces Candidate, you’ll be training to become a Green Beret, one of the most highly skilled Soldiers in the ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Combat Medic Specialist

    Combat Medic Specialist

    United States Army • Baltimore, MD, United States
    serp_jobs.job_card.full_time
    ELIGIBLE FOR UP TO A $10K SIGNING BONUS.Talk to your recruiter for details.As a Combat Medic Specialist, you’ll administer emergency medical care in the field during both combat and humanitarian si...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director, Special Education, Specialized Programs

    Director, Special Education, Specialized Programs

    Howard County Public School System • Baltimore, MD, US
    serp_jobs.job_card.full_time
    Special Education Director, Specialized Programs.Under the direction of the Executive Director of Special Education, the Director for Special Education, Specialized Programs, provides leadership fo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Rehabilitation / Maryland / PRP Director / Rehab Specialist Job

    Director of Rehabilitation / Maryland / PRP Director / Rehab Specialist Job

    Life Renewal Services, Inc. • Westminster, MD, US
    serp_jobs.job_card.full_time
    Windsor Mill, MD, is seeking a seasoned human services or mental health professional to lead its Psychiatric Rehabilitation Program. Qualified applicants must be a Licensed Mental Health Professiona...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border Protection • Littlestown, Pennsylvania, US
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Project Director, Ministries

    Project Director, Ministries

    Union Church • Harmans, MD, US
    serp_jobs.job_card.full_time
    This is a full-time position based out of the Maryland office and is not eligible for remote work.At Union, we exist for one thing to unite people with purpose by helping them know God, find freed...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Subcontracts Specialist

    Senior Subcontracts Specialist

    Leidos Inc • Columbia, MD, United States
    serp_jobs.job_card.full_time
    Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health.Our Global Supply Chain organization is seeking an Associate Subcontracts Speci...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director Financial Aid (School of Government and Policy)

    Director Financial Aid (School of Government and Policy)

    InsideHigherEd • Washington D.C., United States
    serp_jobs.job_card.full_time
    The newly announced School of Government and Public Policy, unveiled in October 2023, presents a pivotal opportunity for Johns Hopkins University to strengthen its footprint and engagement in the n...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Public Health Informatics and Technology Program Manager (Contingent II - Grant funded)

    Public Health Informatics and Technology Program Manager (Contingent II - Grant funded)

    InsideHigherEd • Bowie, Maryland, United States
    serp_jobs.job_card.temporary
    JR101297 Public Health Informatics and Technology Program Manager (Contingent II - Grant funded) (Open).Non-Regular Fixed Term (Fixed Term). The manager is to provide critical day-to-day support to ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border Protection • Delta, Pennsylvania, US
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    HSPD-12 : Government Badging & Credentialing Specialist (Traveler : Washington, DC - REF1807X) • •

    HSPD-12 : Government Badging & Credentialing Specialist (Traveler : Washington, DC - REF1807X) • •

    Citizant • Washington, DC, US
    serp_jobs.job_card.full_time
    Citizant is a leading provider of professional IT services to the U.We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    HSPD-12 : Government Badging & Credentialing Specialist (Traveler : Lanham, MD - REF1808U) • •

    HSPD-12 : Government Badging & Credentialing Specialist (Traveler : Lanham, MD - REF1808U) • •

    Citizant • Lanham, MD, US
    serp_jobs.job_card.full_time
    Citizant is a leading provider of professional IT services to the U.We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Government Property Specialist

    Government Property Specialist

    The Johns Hopkins University Applied Physics Laboratory • Laurel, MD, United States
    serp_jobs.job_card.permanent
    Are you someone who thrives in a highly collaborative, dynamic environment? Do you have strong communication, organizational, and analytical skills? Do you enjoy applying your expertise to develop ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    U.S. Border Patrol Agent

    U.S. Border Patrol Agent

    U.S. Customs and Border Protection • Bel Air, Maryland, US
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted