Parts and Refurbishment Specialist

VIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets.

We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve.

Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials.

Products we supply and manufacturer include a vast range of computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable and other miscellaneous categories. www.vivo-us.com VIVO offers a robust benefits package including free health insurance for employees, a generous paid time off package and a fun and dynamic work culture.

Hours for this position are Monday - Friday 8 am - 5 pm The Parts and Refurbishment Specialist will be responsible for the following duties :

• 1.
• Refurbishments Process returned products for refurbishment and resell Repair / Rebox defective or broken returned products Scrap product deemed unusable 2.
• Parts Order Spare Parts from Factories.
• Both for existing and new skus Ensure parts are picked, packed and shipped daily.
• This applies to regular and express shipments Ensure the most cost effective method is used to ship spare parts Identify and communicate any issues on the “Replacement Parts” sheet to Customer Service timely Organize Spare Parts.

This will include both physically and in inventory software Communicate parts needed from returns to the refurbishment team either verbally or through their refurb sheet as available Identify and consolidate common / shared parts Take photos of spare parts and link to inventory software parts listings as time allows Assist with improving and maintaining spare parts picking, packing and shipping program Maintain department cleanliness Respond to questions from the Customer Service team daily Be available for questions from Customer Service by chat, email or in person as needed Assist with identifying future spare parts space needs Package spare parts shipments to customers in a way that ensures customers are likely to receive part in expected condition Job Type :