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Operations Manager

Operations Manager

JJ&S Environmental ServicesOrange County, CA, US
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Position Overview

JJ&S Environmental Services is seeking a client-focused Operations Manager to join our team in California. This role is centered on handling escalated homeowner and client issues , ensuring that concerns are addressed promptly, professionally, and with solutions that preserve trust and long-term relationships. The Operations Manager will serve as the go-to problem solver for disputes, complaints, and conflicts, working closely with homeowners, partners (insurance companies, collaborators, etc.), and internal teams. This position requires strong interpersonal skills, negotiation ability, and a willingness to travel to project sites to meet directly with stakeholders.

Key Responsibilities

1) Resolve Escalated Issues

  • Act as the primary escalation point for homeowner and client complaints.
  • Investigate disputes, determine root causes, and implement corrective actions.
  • Meet directly with homeowners to calm concerns, rebuild trust, and negotiate fair resolutions.
  • Work with insurance companies and collaborators to maintain partner satisfaction and resolve conflicts before they escalate further.

2) Support Client & Partner Satisfaction

  • Ensure all client interactions reflect professionalism and respect, setting the standard for how the team engages with external stakeholders.
  • Collaborate with the Commercial team to safeguard the company's reputation and strengthen external relationships.
  • Monitor recurring issues and help implement process improvements that reduce future escalations.

    • 3) Team Alignment & Professionalism

  • Support Branch Managers and their teams in managing escalated issues effectively.
  • Coach team members on appropriate client interaction, ensuring respectful and solution-oriented communication.
  • Uphold company values and standards in all external-facing operations.

    • Qualifications

  • Proven experience (3+ years) in client-facing roles with strong conflict resolution, negotiation, and problem-solving skills.
  • Demonstrated ability to handle escalated disputes and maintain customer trust.
  • Excellent communication and interpersonal abilities, with the confidence to meet homeowners and partners on-site.
  • Experience in environmental services, construction, or related industries preferred.
  • Ability to travel frequently to project sites across San Diego, Los Angeles, and Orange County.
  • Spanish language skills (verbal) are a strong plus.

    • What We Offer

  • Competitive salary and benefits package
  • Health insurance
  • 401k with 6% company match
  • Vehicle allowance or company vehicle
  • Gas card
  • Business expense account
  • Vacation / Sick leave
  • Cell phone reimbursement
  • Opportunity to make a significant impact in a rapidly growing environmental services company
  • Dynamic work environment with diverse projects and challenges

    • About JJ&S Environmental Services

    We are committed to providing the best abatement services in our industry. We are a young team growing rapidly. We will invest in your professional development by providing you with the support of our team, education, and training to grow as a manager and perform to the best of your abilities.

    We are a Great Place To Work Certified Company , an achievement very few companies in the restoration industry have obtained.

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    Operation Manager • Orange County, CA, US