Service Desk Representative - Call Center Based

Job Description

Job Description

Company Description

Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.

Job Description

We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities :

Answer inbound calls and assist customers with questions, concerns, or product / service issues

Use provided tools to document and resolve customer needs accurately

Follow established protocols for communication and case handling

Participate in required certification courses to qualify for client assignments

Deliver service in a professional and brand-aligned manner

Maintain performance targets in quality, communication, and efficiency

Qualifications

High school diploma or GED required

Must be at least 18 years of age

Authorized to work in the United States

U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Strong communication and active listening skills

Basic computer knowledge and typing ability

Ability to follow detailed instructions and meet performance standards

Prior customer service or call center experience is a plus

Spanish language skills are a bonus

Additional Information

Remote position – no commute

Paid training (after client certification)

Flexible schedule options

Paid time off

Career advancement opportunities

Access to telehealth benefits

All information kept confidential under EEO guidelines